Measuring the Effectiveness of Service Delivery : Delivery of Government Provided Goods and Services in India
This paper uses new survey data to measure the government's capacity to deliver goods and services in a manner that includes: high coverage of the population; equal access; and high quality of service delivery. The paper finds variation in the...
| Main Authors: | , , |
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| Format: | Working Paper |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2017
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/785091506521681988/Measuring-the-effectiveness-of-service-delivery-delivery-of-government-provided-goods-and-services-in-India http://hdl.handle.net/10986/28452 |
| Summary: | This paper uses new survey data to
measure the government's capacity to deliver goods and
services in a manner that includes: high coverage of the
population; equal access; and high quality of service
delivery. The paper finds variation in these indicators
across and within Indian states. Overall: (i) access to
government provided goods and services is low -- about 60
percent of the surveyed population are unable to apply for
goods and services they self-report needing; (ii) inequality
in access is high -- women and poor adults are more likely
to report an inability to apply for goods and services they
need; and (iii) less than a third of the respondents who did
manage to apply for a government delivered good or service
found the application process to be easy. Access can be
improved by reducing application costs and processing times,
simplifying the application process, and providing
alternative channels to receive applications. |
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