Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation
This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the t...
| Main Authors: | , , |
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| Format: | Brief |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2017
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/462851498754208988/Human-rights-based-assessment-tool-for-citizen-service-centers-moving-toward-a-rights-based-approach-in-design-strategy-and-implementation http://hdl.handle.net/10986/27486 |
| Summary: | This note provides practical advice on
how to adopt a human rights-based assessment for the design,
strategy, and implementation of service delivery by citizen
service centers. Designed for World Bank teams conducting
preliminary assessments, the tool presented here can also
beuseful to clients such as citizen service center managers
to deepen their understanding of the value of a human rights
based assessment and to improve the quality, accessibility,
and effectiveness of service delivery. The tool consists of
an introduction to the human rights-based approach (HRBA),
its relevance to citizen service centers, rationales for
adopting the approach, and a 20-question survey instrument. |
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