Feedback Matters : Evidence from Agricultural Services
Feedback tools have become ubiquitous in the service industry and social development programs alike. This study designed a field experiment to test whether eliciting feedback can empower users and increase demand for a service. The study randomly a...
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| Format: | Working Paper |
| Language: | English en_US |
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World Bank, Washington, DC
2016
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| Online Access: | http://documents.worldbank.org/curated/en/2016/07/26600678/feedback-matters-evidence-agricultural-services http://hdl.handle.net/10986/24849 |
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okr-10986-248492021-06-14T10:16:35Z Feedback Matters : Evidence from Agricultural Services Jones, Maria Ruth Kondylis, Florence agriculture agriculture extension fee for service citizen engagement Feedback tools have become ubiquitous in the service industry and social development programs alike. This study designed a field experiment to test whether eliciting feedback can empower users and increase demand for a service. The study randomly assigned different feedback tools in the context of an agricultural service to document their impact on clients' demand and shed light on the underlying mechanisms. The analysis shows large demand effects, in the current and following growing periods. It also documents large demand effect spillovers, as other non-client farmers in the vicinity of treated groups are more likely to sign up for the service. To disentangle pure supply-side monitoring from demand-side accountability effects, additional monitoring was randomly announced to extension workers across treatment and control communities. Extension workers do not exert significantly more effort in villages where additional monitoring takes place. The study concludes that farmers’ taste for "respect" leads their higher demand for the service. 2016-08-09T21:26:25Z 2016-08-09T21:26:25Z 2016-07 Working Paper http://documents.worldbank.org/curated/en/2016/07/26600678/feedback-matters-evidence-agricultural-services http://hdl.handle.net/10986/24849 English en_US Policy Research Working Paper;No. 7768 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
agriculture agriculture extension fee for service citizen engagement |
| spellingShingle |
agriculture agriculture extension fee for service citizen engagement Jones, Maria Ruth Kondylis, Florence Feedback Matters : Evidence from Agricultural Services |
| relation |
Policy Research Working Paper;No. 7768 |
| description |
Feedback tools have become ubiquitous in
the service industry and social development programs alike.
This study designed a field experiment to test whether
eliciting feedback can empower users and increase demand for
a service. The study randomly assigned different feedback
tools in the context of an agricultural service to document
their impact on clients' demand and shed light on the
underlying mechanisms. The analysis shows large demand
effects, in the current and following growing periods. It
also documents large demand effect spillovers, as other
non-client farmers in the vicinity of treated groups are
more likely to sign up for the service. To disentangle pure
supply-side monitoring from demand-side accountability
effects, additional monitoring was randomly announced to
extension workers across treatment and control communities.
Extension workers do not exert significantly more effort in
villages where additional monitoring takes place. The study
concludes that farmers’ taste for "respect" leads
their higher demand for the service. |
| format |
Working Paper |
| author |
Jones, Maria Ruth Kondylis, Florence |
| author_facet |
Jones, Maria Ruth Kondylis, Florence |
| author_sort |
Jones, Maria Ruth |
| title |
Feedback Matters : Evidence from Agricultural Services |
| title_short |
Feedback Matters : Evidence from Agricultural Services |
| title_full |
Feedback Matters : Evidence from Agricultural Services |
| title_fullStr |
Feedback Matters : Evidence from Agricultural Services |
| title_full_unstemmed |
Feedback Matters : Evidence from Agricultural Services |
| title_sort |
feedback matters : evidence from agricultural services |
| publisher |
World Bank, Washington, DC |
| publishDate |
2016 |
| url |
http://documents.worldbank.org/curated/en/2016/07/26600678/feedback-matters-evidence-agricultural-services http://hdl.handle.net/10986/24849 |
| _version_ |
1764457815640899584 |