Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors

Efforts by governments, donors, and civil society alike to improve governance, accountability, and development results on the ground have heightened attention to the idea that citizens can contribute to better public services by holding their polic...

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Bibliographic Details
Main Authors:	Ringold, Dena, Holla, Alaka, Koziol, Margaret, Srinivasan, Santhosh
Format:	Publication
Language:	English
Published:	World Bank 2012
Subjects:	ABUSE ACCESS TO INFORMATION ACCESSIBILITY ACCOUNTABILITY ACCOUNTABILITY MEASURES ACCOUNTABILITY MECHANISM ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIPS ANTICORRUPTION ANTICORRUPTION BUREAU AUDITING BANKS BASIC NEEDS BASIC SERVICES BENEFICIARIES BRIBE BUDGET INFORMATION BUDGET LITERACY BUDGET PLANNING BUREAUCRACY CITIZEN CITIZEN INVOLVEMENT CITIZEN PARTICIPATION CITIZENS CIVIL SERVANTS CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ACTORS CIVIL SOCIETY ORGANIZATION CIVIL SOCIETY ORGANIZATIONS CLINICS COLLECTIVE ACTION COMMUNICATION TECHNOLOGY COMMUNITY DEVELOPMENT COMMUNITY MEMBERS COMMUNITY MOBILIZATION COMMUNITY PARTICIPATION COMMUNITY SCORECARD COMMUNITY SCORECARDS COMPLAINT COMPLAINTS CONSUMERS CORRUPT CORRUPT POLITICIANS CORRUPTION COURT SYSTEM CREDIBILITY DATA COLLECTION DECISION MAKING DELIVERY OF SERVICES DEMOCRACIES E-MAIL ECONOMIC POLICY EDUCATED CITIZENS EDUCATION SECTOR EDUCATION SERVICE DELIVERY ELECTIONS EMBEZZLEMENT FACILITATORS FATIGUE FEASIBILITY FEDERAL GOVERNMENT FIGURES FINANCIAL CRISES FINANCIAL MANAGEMENT FINANCIAL TRANSPARENCY FOCUS GROUP FOCUS GROUP DISCUSSIONS FOCUS GROUPS FRAUD GOOD GOVERNANCE GOVERNANCE DIMENSION GOVERNMENT AGENCIES GOVERNMENT BUREAUCRACY GOVERNMENT INFORMATION GOVERNMENT MINISTRY GOVERNMENT OFFICIALS HEALTH CARE HEALTH PROMOTION HEALTH SERVICES HOSPITALS HUMAN DEVELOPMENT HUMAN RESOURCE IMMUNIZATION INCOME INCOME DISTRIBUTION INFORMATION CAMPAIGNS INFORMATION REQUESTS INFORMATION TECHNOLOGIES INITIATIVE INSTITUTIONAL ARRANGEMENTS INTEGRITY INTERMEDIARIES INTERNAL ACCOUNTABILITY INTERNATIONAL DEVELOPMENT INTERVENTION INTERVIEWS INVESTIGATIONS JUDICIAL REVIEW LAWS LEADERSHIP LEGAL FRAMEWORK LEGAL FRAMEWORKS LEGAL REDRESS LIVING STANDARDS LOCAL AUTHORITIES LOCAL COMMUNITIES LOCAL GOVERNANCE LOCAL GOVERNMENT LOCAL ORGANIZATIONS MARKETING MASS MEDIA MEDICAL TREATMENT MULTILATERAL ORGANIZATIONS NATIONAL LAWS NONGOVERNMENTAL ORGANIZATIONS NUTRITION PARLIAMENT PARTICIPATORY BUDGETING PATIENT PATIENTS PERFORMANCE MONITORING PERFORMANCE STANDARDS PERSONALITY POLICY FRAMEWORK POLITICAL ECONOMY PRIVATE SCHOOLS PRIVATE SECTOR DEVELOPMENT PROCUREMENT PROJECT DESIGN PROJECT IMPLEMENTATION PSYCHOLOGY PUBLIC FUNDS PUBLIC HEALTH PUBLIC INFORMATION PUBLIC OFFICIALS PUBLIC OPINION PUBLIC POLICY PUBLIC SERVICE DELIVERY RECONSTRUCTION REFUGEES RIGHT TO INFORMATION SANCTIONS SECURE ACCESS SERVICE DELIVERY SERVICE PROVIDERS SERVICE PROVISION SERVICE STANDARDS SERVICES TO CITIZENS SOCIAL ACCOUNTABILITY SOCIAL ACCOUNTABILITY MECHANISMS SOCIAL ACTION SOCIAL AUDIT SOCIAL AUDITS SOCIAL DEVELOPMENT SOCIAL PROTECTION SOCIAL SERVICE SOCIAL SERVICES SOCIAL WORKERS STAKEHOLDERS STANDARDS OF SERVICE STATE GOVERNMENTS TEXT MESSAGING TRANSPARENCY VACCINATION VILLAGE VILLAGE MEETINGS VILLAGES WEAK ACCOUNTABILITY YOUTH YOUTH EMPOWERMENT
Online Access:	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750 http://hdl.handle.net/10986/2377

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http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750
http://hdl.handle.net/10986/2377

Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors

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