| Summary: | With growing demand for transparency, accountability and citizen participation in
policy making and service provision, engagement between citizens and their governments,
as well as with donors and the private sector that deliver government
services, is increasingly important. Increased use of technology brings both opportunities
and challenges to citizen engagement processes, including opportunities
for collecting, analyzing and evaluating data about these processes. This guide provides
practical steps to assess the extent to which digital tools have contributed to
citizen engagement and the help to understand the impact that the introduction of
technology has had on the engagement processes. With examples and lessons from case studies from Brazil, Uganda, Cameroon and
Kenya, the guide provides practical tools and guidelines for use in evaluating the
expanding field of digital citizen engagement.
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