Serving Citizens Better : Managing Baghdad's Water Supply and Sewerage with Leadership for Results
Before the Gulf wars, Baghdad had a well-functioning water and sewerage system, with standards of reliability, access, and quality similar to many first world countries, illustrated by a coverage of 95 percent in urban areas and 75 percent in rural...
| Main Authors: | , , , , , , , |
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| Format: | Brief |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2014
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2013/09/18728835/serving-citizens-better-managing-baghdads-water-supply-sewerage-leadership-results-l4r http://hdl.handle.net/10986/20565 |
| Summary: | Before the Gulf wars, Baghdad had a
well-functioning water and sewerage system, with standards
of reliability, access, and quality similar to many first
world countries, illustrated by a coverage of 95 percent in
urban areas and 75 percent in rural areas in the 1990s.
Because of the war, economic sanctions, and the
deteriorating security situation, the national drinking
water coverage was down to 48 percent by 2005. Based on an
analysis of the issues, the Mayoralty of Baghdad (MoB)
adopted the leadership for results (L4R) approach following
contacts with the World Bank team in November 2012. The
project "Improving Water and Sewerage Management in
Baghdad", supports a change management process in
addition to technical infrastructure improvements, and
contributes to achieving the government's ambitious
goal of serving all citizens of Baghdad with reliable water
and sewerage services by 2017 and as outlined in the
objectives of the National Development Plan (NDP) 2013-2017.
The L4R is about changing behaviors (without large upfront
investments) to better serve customers. The L4R and rapid
results initiative (RRI) demonstrated that an enabling
environment established through leadership, collaborative
efforts, and good team dynamics helps to achieve ambitious
goals, such as improvements in service delivery, and promote
learning, greater accountability, and full ownership of the
process involved in reaching a common goal. |
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