Republic of India - eGovernance in the North East : Reducing Public Administration Constraints to Improve Service Delivery
The Government of Assam (GoA) is engaged in a process of improving services to citizens. The focus on better services to citizens is in line with the National e-Government Plan (NeGP), with a number of existing and anticipated Union Acts, and with...
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| Format: | Other Public Sector Study |
| Language: | English en_US |
| Published: |
Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2014/06/19712356/india-egovernance-north-east-reducing-public-administration-constraints-pacs-improve-service-delivery-options-recommendations-support-reform-planning-government-assam http://hdl.handle.net/10986/18941 |
| Summary: | The Government of Assam (GoA) is engaged
in a process of improving services to citizens. The focus on
better services to citizens is in line with the National
e-Government Plan (NeGP), with a number of existing and
anticipated Union Acts, and with recently passed acts in
Assam, especially the Assam Right to Public Services Act of
2012. The GoA is fully aware that progress on service
delivery will require attention to both vertical and
horizontal connectivity, and it intends to develop a
Strategic Action Plan which focuses on these critical
elements. The policy dialogue with the Government of Assam
and review of relevant documents reveal general agreement on
main public administration constraints (PAC's) to
service delivery. The current report proposes a gradual
reform approach, with a focus on searching for improvements
that can be accomplished with a reasonable effort. The
present report is structured as follows. Chapter two,
'Public Administration Constraints (PAC's)',
provides a detailed diagnostic of constraints identified in
Assam, groups those under five headings, and proposes
actions to address each of the constraints. Chapter three,
'the way forward' proposes a process leading to
the preparation and adoption by the Government of Assam of a
strategic action plan to address to address selected PAC's. |
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