Setting Reasonable Performance Targets for Public Service Delivery

Setting Reasonable Performance Targets for Public Service Delivery

Reaching agreement on a reasonable performance target is a challenge, with costs associated with getting it wrong. Attention in the literature has focused on the potential negative effects of gaming or of creaming. However, even if there is no gami...

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Bibliographic Details
Main Authors: Newman, John L., Azevedo, João Pedro
Format: Policy Research Working Paper
Language:English
en_US
Published: World Bank, Washington, DC 2013
Subjects:
ACHIEVEMENT DATA
ACHIEVEMENT SCORES
ACHIEVEMENT TESTS
ADJUSTMENT
ADMINISTRATIVE COSTS
ADULTS
ATTENTION
ATTRIBUTION
AVERAGE EDUCATIONAL LEVEL
BASIC EDUCATION
CALL
CLASSROOMS
COMPETITIVENESS
CONTINUING EDUCATION
CONTINUOUS LEARNING
DECISION MAKING
DEMONSTRATION
ECONOMIC DEVELOPMENT
EDUCATION AUTHORITIES
EDUCATION DATA
EDUCATION QUALITY
EDUCATION SECTOR
EDUCATION STATISTICS
EDUCATION TARGETS
EDUCATIONAL DISPARITIES
EDUCATIONAL MANAGEMENT
EDUCATIONAL SYSTEM
ELEMENTARY EDUCATION
EMPLOYMENT
ENTERPRISE SURVEYS
ENTREPRENEURSHIP
GENDER
GENERAL PUBLIC
ID
ILLITERACY
INCENTIVES FOR TEACHERS
INNOVATION
INTELLIGENCE
INTERFACE
INTERNATIONAL STANDARDS
INTERVENTIONS
JOB OPPORTUNITIES
JOB TRAINING
LEARNING
LEVEL OF ACHIEVEMENT
LEVELS OF EDUCATION
LITERACY
LITERACY LEVELS
LITERATURE
MANAGEMENT SYSTEM
MANAGEMENT SYSTEMS
MANUFACTURING
NUMBER OF STUDENTS
OPEN ACCESS
PAPERS
PDF
PERFORMANCE INDICATOR
PERFORMANCE MEASURE
PRIVATE INVESTMENT
PRIVATE SECTOR
PRODUCTIVITY
PROFICIENCY
QUALITY EDUCATION
QUALITY OF EDUCATION
QUALITY OF LIFE
RATE OF STUDENTS
RESEARCH INSTITUTIONS
RESEARCHERS
RESULTS
SANITATION
SCHOOL DAY
SCHOOL EDUCATION
SCHOOL MANAGEMENT
SCHOOL PARTICIPATION
SCHOOL PERFORMANCE
SCHOOL STUDENTS
SCHOOL SYSTEM
SCHOOLING
SCHOOLS
SECONDARY EDUCATION
SHOW HOW
SOCIAL RESPONSIBILITY
SOFTWARE COMPONENTS
STATE SCHOOLS
STUDENT ACHIEVEMENT
STUDENT PERFORMANCE
SUPERVISION
TARGETS
TEACHER
TEACHER QUALIFICATIONS
TEACHERS
TEACHING
TEACHING METHODS
TEACHING SKILLS
TEST SCORES
TRAINING CENTERS
TRAINING PROGRAMS
TRANSPORT SYSTEM
UNIVERSITIES
UNIVERSITY DEGREES
USERS
USES
WEB
WORKERS
Online Access:http://documents.worldbank.org/curated/en/2013/03/17453225/setting-reasonable-performance-targets-public-service-delivery
http://hdl.handle.net/10986/13178

Internet

http://documents.worldbank.org/curated/en/2013/03/17453225/setting-reasonable-performance-targets-public-service-delivery
http://hdl.handle.net/10986/13178

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