Patient satisfaction as an indicator of service quality in malaysian public hospitals
The main aim of the paper is to provide an empirical analysis on patient satisfaction as an indicator of service quality in Malaysian public hospitals. Selfâadministered questionnaires were administered to patients by convenience sampling. Two sets of questionnaires were used, one for inpatient and...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Emerald
2009
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/8787/ http://irep.iium.edu.my/8787/ http://irep.iium.edu.my/8787/ http://irep.iium.edu.my/8787/1/Patient_Satisfaction%5B1%5D.pdf |