The impact of negative e-WOM on consumers’ purchase intention: The Malaysian context
The impact of negative eWOM about certain products on consumers is remarkable. This research is aiming to answer the impact of negative eWOM whether negative eWOM has any specific motives and how it effects over consumers’ purchase intention. A quantitative approach will be employed while questio...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/78055/ http://irep.iium.edu.my/78055/18/78055%20%20%20%20%20%20The%20Impact%20of%20Negative%20e-WOM%20%20abstract.pdf http://irep.iium.edu.my/78055/16/78055%20proceeding.pdf |
| Summary: | The impact of negative eWOM about certain products on consumers is remarkable. This research
is aiming to answer the impact of negative eWOM whether negative eWOM has any specific
motives and how it effects over consumers’ purchase intention. A quantitative approach will be
employed while questionnaire data will be collected from more than 250 Malaysian consumers
and test empirically a model that incorporates both motives of negative eWOM towards impact
on purchase intention. Structural equation modelling will be used to test the research hypotheses.
The findings will also show the different forms of negative word-of-mouth behaviors which will
be labelled advice seeking, dissonance reduction and altruism while venting negative feelings
proved to be ineffective motive. However, it will show how each of these behaviors varies in
terms of the target consumers towards the motivational analysis. The result will be able to
confirm that negative eWOM motives the consumers and have a significant impact on purchase
intention. This will contribute insights into the neglected area of consumers negative word-of mouth and argues for identification in the forms of consumers which is an important step
towards consumers purchase intention. While in the article, a series of propositions will develop
which future researchers may find useful in advancing research in this area. |
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