Modelling customers’ loyalty towards adopting Islamic mobile banking services

This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. A total number of 250 customers of has participated in this research. Based on findings, continuance intention of using Islamic mobile banking se...

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Main Authors:	Mohd Thas Thaker, Mohamed Asmy, Amin, Md. Fouad Bin, Mohd Thas Thaker, Hassanudin, Allah Pitchay, Anwar, Khaliq, Ahmad
Format:	Conference or Workshop Item
Language:	English English
Published:	2019
Subjects:	H Social Sciences (General)
Online Access:	http://irep.iium.edu.my/76771/ http://irep.iium.edu.my/76771/2/10-th%20FIFC%20Booklet%20PDF%20FINAL.pdf http://irep.iium.edu.my/76771/9/Dr%20Asmy_Loyal.pdf

id	iium-76771
recordtype	eprints
spelling	iium-767712019-12-31T02:46:28Z http://irep.iium.edu.my/76771/ Modelling customers’ loyalty towards adopting Islamic mobile banking services Mohd Thas Thaker, Mohamed Asmy Amin, Md. Fouad Bin Mohd Thas Thaker, Hassanudin Allah Pitchay, Anwar Khaliq, Ahmad H Social Sciences (General) This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. A total number of 250 customers of has participated in this research. Based on findings, continuance intention of using Islamic mobile banking services was found to be depended on usability of mobile banking services, customer service provided by Islamic banks towards mobile banking services, customer satisfaction on mobile banking services and trust of customers towards mobile banking services. In addition, mediating effect of Islamic mobile banking services continuance adoption significantly influenced by customer satisfaction and trust. By understanding these continuance intention factors among the customers, it would help the industry player particularly Islamic banking to plan and strategize appropriate policies, and support necessary programmes on diversifying and promoting financial transaction using mobile banking services among their existing and potential customers. 2019-11-28 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/76771/2/10-th%20FIFC%20Booklet%20PDF%20FINAL.pdf application/pdf en http://irep.iium.edu.my/76771/9/Dr%20Asmy_Loyal.pdf Mohd Thas Thaker, Mohamed Asmy and Amin, Md. Fouad Bin and Mohd Thas Thaker, Hassanudin and Allah Pitchay, Anwar and Khaliq, Ahmad (2019) Modelling customers’ loyalty towards adopting Islamic mobile banking services. In: 10th Foundation of Islamic Finance Conference 2019, Sunway University, Malaysia. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Mohd Thas Thaker, Mohamed Asmy Amin, Md. Fouad Bin Mohd Thas Thaker, Hassanudin Allah Pitchay, Anwar Khaliq, Ahmad Modelling customers’ loyalty towards adopting Islamic mobile banking services
description	This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. A total number of 250 customers of has participated in this research. Based on findings, continuance intention of using Islamic mobile banking services was found to be depended on usability of mobile banking services, customer service provided by Islamic banks towards mobile banking services, customer satisfaction on mobile banking services and trust of customers towards mobile banking services. In addition, mediating effect of Islamic mobile banking services continuance adoption significantly influenced by customer satisfaction and trust. By understanding these continuance intention factors among the customers, it would help the industry player particularly Islamic banking to plan and strategize appropriate policies, and support necessary programmes on diversifying and promoting financial transaction using mobile banking services among their existing and potential customers.
format	Conference or Workshop Item
author	Mohd Thas Thaker, Mohamed Asmy Amin, Md. Fouad Bin Mohd Thas Thaker, Hassanudin Allah Pitchay, Anwar Khaliq, Ahmad
author_facet	Mohd Thas Thaker, Mohamed Asmy Amin, Md. Fouad Bin Mohd Thas Thaker, Hassanudin Allah Pitchay, Anwar Khaliq, Ahmad
author_sort	Mohd Thas Thaker, Mohamed Asmy
title	Modelling customers’ loyalty towards adopting Islamic mobile banking services
title_short	Modelling customers’ loyalty towards adopting Islamic mobile banking services
title_full	Modelling customers’ loyalty towards adopting Islamic mobile banking services
title_fullStr	Modelling customers’ loyalty towards adopting Islamic mobile banking services
title_full_unstemmed	Modelling customers’ loyalty towards adopting Islamic mobile banking services
title_sort	modelling customers’ loyalty towards adopting islamic mobile banking services
publishDate	2019
url	http://irep.iium.edu.my/76771/ http://irep.iium.edu.my/76771/2/10-th%20FIFC%20Booklet%20PDF%20FINAL.pdf http://irep.iium.edu.my/76771/9/Dr%20Asmy_Loyal.pdf
first_indexed	2023-09-18T21:48:26Z
last_indexed	2023-09-18T21:48:26Z
_version_	1777413606848069632

Modelling customers’ loyalty towards adopting Islamic mobile banking services

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