A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia

Introduction: Patient satisfaction may be defined as a representation of attitude, emotion and perception towards health services provided. It may be measured using tools such as patient satisfaction surveys thereby allowing healthcare provider to improve their quality of service. Thus, our study ai...

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Main Authors:	Che Man, Mohammad, Yusof, Muhammad Zubir, J, Amsyareezmi, A, Amira Sofiyah, K, Fakhri Syahmi
Format:	Article
Language:	English
Published:	ScienceForecast Publications 2019
Subjects:	R Medicine (General)
Online Access:	http://irep.iium.edu.my/75693/ http://irep.iium.edu.my/75693/ http://irep.iium.edu.my/75693/1/Dr.%20Mohd%2023%20oct%202019%20JFM-V2-E3-1025.pdf

id	iium-75693
recordtype	eprints
spelling	iium-756932019-11-25T03:33:08Z http://irep.iium.edu.my/75693/ A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia Che Man, Mohammad Yusof, Muhammad Zubir J, Amsyareezmi A, Amira Sofiyah K, Fakhri Syahmi R Medicine (General) Introduction: Patient satisfaction may be defined as a representation of attitude, emotion and perception towards health services provided. It may be measured using tools such as patient satisfaction surveys thereby allowing healthcare provider to improve their quality of service. Thus, our study aims to measure the level of patient satisfaction towards International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan, Pahang. Objectives: To measure the level of patient satisfaction towards the primary care service of International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan, Pahang, Malaysia. Methodology: A cross-sectional study was conducted among 200 patients attending IIUM Family Health Clinic selected through convenient sampling. A set of self-administered validated questionnaire which includes the Patient Satisfaction Questionnaire 18 (PSQ-18) were given to the respondents. Descriptive analysis was used to describe socio-demographic and socioeconomic factors of respondents as well as the score of patient satisfaction. Relation between sociodemographic and patient satisfaction were analyzed using Kruskal Wallis test. Results: Out of majority of the respondents were from the age group 30 to 49 years-old (57.7%), female (63.9%), Malay (96.4%) Muslim (98.5%), live in urban residence (84.0%), married (68.0%), have tertiary level education (87.6%). working (67.0%), and have a household income of more than RM3000. The overall satisfaction score was 70.75 (78.6%). Highest satisfaction was in interpersonal manner, and the lowest was in time spent with doctors. There were significant association between overall satisfaction with marital status, general satisfaction with education background, interpersonal manner with ethnic and marital status, financial aspect with age group, working status and marital status, and time spent with doctor with age group of patients. Conclusion: Mean score and percentage of the patient satisfaction was high in IIUM Family Health Clinic. However, there are areas that are still concerning and require improvement such as the time spent with doctor. By doing so, the quality of care and overall patient satisfaction may be improved. ScienceForecast Publications 2019-10-23 Article PeerReviewed application/pdf en http://irep.iium.edu.my/75693/1/Dr.%20Mohd%2023%20oct%202019%20JFM-V2-E3-1025.pdf Che Man, Mohammad and Yusof, Muhammad Zubir and J, Amsyareezmi and A, Amira Sofiyah and K, Fakhri Syahmi (2019) A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia. Journal of Family Medicine Forecast, 2 (Edition 3). pp. 1-6. ISSN 2643-7864 https://scienceforecastoa.com/Articles/JFM-V2-E3-1025.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	R Medicine (General)
spellingShingle	R Medicine (General) Che Man, Mohammad Yusof, Muhammad Zubir J, Amsyareezmi A, Amira Sofiyah K, Fakhri Syahmi A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia
description	Introduction: Patient satisfaction may be defined as a representation of attitude, emotion and perception towards health services provided. It may be measured using tools such as patient satisfaction surveys thereby allowing healthcare provider to improve their quality of service. Thus, our study aims to measure the level of patient satisfaction towards International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan, Pahang. Objectives: To measure the level of patient satisfaction towards the primary care service of International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan, Pahang, Malaysia. Methodology: A cross-sectional study was conducted among 200 patients attending IIUM Family Health Clinic selected through convenient sampling. A set of self-administered validated questionnaire which includes the Patient Satisfaction Questionnaire 18 (PSQ-18) were given to the respondents. Descriptive analysis was used to describe socio-demographic and socioeconomic factors of respondents as well as the score of patient satisfaction. Relation between sociodemographic and patient satisfaction were analyzed using Kruskal Wallis test. Results: Out of majority of the respondents were from the age group 30 to 49 years-old (57.7%), female (63.9%), Malay (96.4%) Muslim (98.5%), live in urban residence (84.0%), married (68.0%), have tertiary level education (87.6%). working (67.0%), and have a household income of more than RM3000. The overall satisfaction score was 70.75 (78.6%). Highest satisfaction was in interpersonal manner, and the lowest was in time spent with doctors. There were significant association between overall satisfaction with marital status, general satisfaction with education background, interpersonal manner with ethnic and marital status, financial aspect with age group, working status and marital status, and time spent with doctor with age group of patients. Conclusion: Mean score and percentage of the patient satisfaction was high in IIUM Family Health Clinic. However, there are areas that are still concerning and require improvement such as the time spent with doctor. By doing so, the quality of care and overall patient satisfaction may be improved.
format	Article
author	Che Man, Mohammad Yusof, Muhammad Zubir J, Amsyareezmi A, Amira Sofiyah K, Fakhri Syahmi
author_facet	Che Man, Mohammad Yusof, Muhammad Zubir J, Amsyareezmi A, Amira Sofiyah K, Fakhri Syahmi
author_sort	Che Man, Mohammad
title	A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia
title_short	A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia
title_full	A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia
title_fullStr	A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia
title_full_unstemmed	A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia
title_sort	cross-sectional study on patient satisfaction at international islamic university malaysia (iium) family health clinic, kuantan pahang malaysia
publisher	ScienceForecast Publications
publishDate	2019
url	http://irep.iium.edu.my/75693/ http://irep.iium.edu.my/75693/ http://irep.iium.edu.my/75693/1/Dr.%20Mohd%2023%20oct%202019%20JFM-V2-E3-1025.pdf
first_indexed	2023-09-18T21:47:05Z
last_indexed	2023-09-18T21:47:05Z
_version_	1777413521642881024

A cross-sectional study on patient satisfaction at International Islamic University Malaysia (IIUM) Family Health Clinic, Kuantan Pahang Malaysia

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