The impact of service quality on parental satisfaction: evidence from private schools in Selangor
This study analyses the features of Service Quality that could impact the satisfaction of parents whose children patronize private schools in the state of Selangor, Malaysia. This study adapts the SERVQUAL model to measure service quality evident in private schools, and uses Structural Equation Mode...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/68004/ http://irep.iium.edu.my/68004/13/68004_The%20Impact%20of%20Service%20Quality%20on%20Parental%20Satisfaction_complete_new.pdf |