Ombudsmen needed in varsities
The complaint handling policy in the education sector for students is contained in the code of practice for programme accreditation, which, in paragraph 4.4.1, states: “There must be a mechanism for students to air grievances and make appeals relating to student support services.” The complaint h...
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| Format: | Article |
| Language: | English |
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New Straits Times Press (M) Bhd.
2018
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| Online Access: | http://irep.iium.edu.my/66398/ http://irep.iium.edu.my/66398/ http://irep.iium.edu.my/66398/1/ombudsmen-needed-varsities |
| Summary: | The complaint handling policy in the education sector for students is contained in the code of practice for programme accreditation, which, in paragraph 4.4.1, states: “There must be a mechanism for students to air grievances and make appeals relating to student support services.”
The complaint handling and dispute resolution policy in the education sector falls short of global best practices. |
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