Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia

Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia

Complaint management and redress mechanism constitute a cardinal element of financial consumer protection which should be provided by financial consumer protection regulator. This study explores the role of the Central Bank of Malaysia, Ministry of Domestic Trade, Co-operatives and Consumerism as w...

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Main Authors: Hassan, Rusni, Kassim, Salina, Hingun, Mohsin, Abu Bakar, Elistina, Ilias, Ibtisam @ Ilyana
Format: Conference or Workshop Item
Language:English
English
Published: 2018
Subjects:
HG Finance
HG3368 Islamic Banking and Finance
HG3691 Credit
KPG Malaysia
Online Access:http://irep.iium.edu.my/64693/
http://irep.iium.edu.my/64693/1/Ilyana%20Melbourne%20Full%20Paper.pdf
http://irep.iium.edu.my/64693/2/Ilyana%20Melbourne%20LOApdf.pdf
id iium-64693
recordtype eprints
spelling iium-646932018-07-25T06:41:29Z http://irep.iium.edu.my/64693/ Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia Hassan, Rusni Kassim, Salina Hingun, Mohsin Abu Bakar, Elistina Ilias, Ibtisam @ Ilyana HG Finance HG3368 Islamic Banking and Finance HG3691 Credit KPG Malaysia Complaint management and redress mechanism constitute a cardinal element of financial consumer protection which should be provided by financial consumer protection regulator. This study explores the role of the Central Bank of Malaysia, Ministry of Domestic Trade, Co-operatives and Consumerism as well as Ministry of Urban Wellbeing, Housing and Local Government to ensure proper complaint management and redress mechanism in favour of financial consumers of a different segment of consumer credit. Applying doctrinal, qualitative and comparative research methodology, the study finds that as a result of fragmented approach in regulating consumer credit in Malaysia, these aspects are pursued with different priorities and enthusiasm by respective regulators. Thus, the benefit of protection varies from one class of financial consumers to another. To ensure consistency and efficient protection, the study proposes for the establishment of a single regulator, the approach adopted by Australia, a jurisdiction renowned with an established track record in financial consumer protection regime. 2018 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/64693/1/Ilyana%20Melbourne%20Full%20Paper.pdf application/pdf en http://irep.iium.edu.my/64693/2/Ilyana%20Melbourne%20LOApdf.pdf Hassan, Rusni and Kassim, Salina and Hingun, Mohsin and Abu Bakar, Elistina and Ilias, Ibtisam @ Ilyana (2018) Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia. In: 4th International Conference on Arts, Education and Social Science, 23rd-25th March 2018, Melbourne, Australia. (Unpublished)
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
English
topic HG Finance
HG3368 Islamic Banking and Finance
HG3691 Credit
KPG Malaysia
spellingShingle HG Finance
HG3368 Islamic Banking and Finance
HG3691 Credit
KPG Malaysia
Hassan, Rusni
Kassim, Salina
Hingun, Mohsin
Abu Bakar, Elistina
Ilias, Ibtisam @ Ilyana
Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
description Complaint management and redress mechanism constitute a cardinal element of financial consumer protection which should be provided by financial consumer protection regulator. This study explores the role of the Central Bank of Malaysia, Ministry of Domestic Trade, Co-operatives and Consumerism as well as Ministry of Urban Wellbeing, Housing and Local Government to ensure proper complaint management and redress mechanism in favour of financial consumers of a different segment of consumer credit. Applying doctrinal, qualitative and comparative research methodology, the study finds that as a result of fragmented approach in regulating consumer credit in Malaysia, these aspects are pursued with different priorities and enthusiasm by respective regulators. Thus, the benefit of protection varies from one class of financial consumers to another. To ensure consistency and efficient protection, the study proposes for the establishment of a single regulator, the approach adopted by Australia, a jurisdiction renowned with an established track record in financial consumer protection regime.
format Conference or Workshop Item
author Hassan, Rusni
Kassim, Salina
Hingun, Mohsin
Abu Bakar, Elistina
Ilias, Ibtisam @ Ilyana
author_facet Hassan, Rusni
Kassim, Salina
Hingun, Mohsin
Abu Bakar, Elistina
Ilias, Ibtisam @ Ilyana
author_sort Hassan, Rusni
title Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
title_short Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
title_full Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
title_fullStr Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
title_full_unstemmed Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
title_sort complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in malaysia
publishDate 2018
url http://irep.iium.edu.my/64693/
http://irep.iium.edu.my/64693/1/Ilyana%20Melbourne%20Full%20Paper.pdf
http://irep.iium.edu.my/64693/2/Ilyana%20Melbourne%20LOApdf.pdf
first_indexed 2023-09-18T21:31:48Z
last_indexed 2023-09-18T21:31:48Z
_version_ 1777412560505536512

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