Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
Complaint management and redress mechanism constitute a cardinal element of financial consumer protection which should be provided by financial consumer protection regulator. This study explores the role of the Central Bank of Malaysia, Ministry of Domestic Trade, Co-operatives and Consumerism as w...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/64693/ http://irep.iium.edu.my/64693/1/Ilyana%20Melbourne%20Full%20Paper.pdf http://irep.iium.edu.my/64693/2/Ilyana%20Melbourne%20LOApdf.pdf |