Evaluation of user experience on customer services mobile application

The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobil...

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Bibliographic Details
Main Authors:	Yue Hock, Sim, Omar, Ridha, Mahmud, Murni
Format:	Conference or Workshop Item
Language:	English
Published:	Universiti Tenaga Nasional 2017
Subjects:	T Technology (General)
Online Access:	http://irep.iium.edu.my/62671/ http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf

id	iium-62671
recordtype	eprints
spelling	iium-626712018-06-28T06:28:19Z http://irep.iium.edu.my/62671/ Evaluation of user experience on customer services mobile application Yue Hock, Sim Omar, Ridha Mahmud, Murni T Technology (General) The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented. Universiti Tenaga Nasional 2017 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf Yue Hock, Sim and Omar, Ridha and Mahmud, Murni (2017) Evaluation of user experience on customer services mobile application. In: The 4th National Graduate Conference, University Tenaga Nasional, Malaysia.
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Yue Hock, Sim Omar, Ridha Mahmud, Murni Evaluation of user experience on customer services mobile application
description	The User Experience factor is an important facet of today’s mobile application interface design. The functionalities, contents and services provided by the application will affect the experience of users who use these mobile applications. This paper intends to discuss the evaluation process of mobile application for consumer-related services. The researchers will then deliberate on the analysis done, and the respective results will also be presented.
format	Conference or Workshop Item
author	Yue Hock, Sim Omar, Ridha Mahmud, Murni
author_facet	Yue Hock, Sim Omar, Ridha Mahmud, Murni
author_sort	Yue Hock, Sim
title	Evaluation of user experience on customer services mobile application
title_short	Evaluation of user experience on customer services mobile application
title_full	Evaluation of user experience on customer services mobile application
title_fullStr	Evaluation of user experience on customer services mobile application
title_full_unstemmed	Evaluation of user experience on customer services mobile application
title_sort	evaluation of user experience on customer services mobile application
publisher	Universiti Tenaga Nasional
publishDate	2017
url	http://irep.iium.edu.my/62671/ http://irep.iium.edu.my/62671/1/Natgrad%202017%20Uniten%20Sim%20Murni.pdf
first_indexed	2023-09-18T21:28:48Z
last_indexed	2023-09-18T21:28:48Z
_version_	1777412371216596992

Evaluation of user experience on customer services mobile application

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