Technical quality and patient perception of hospital care quality
The purpose of this study is to examine the effects of technical quality (medical care and nursing care) on perceived service quality, patient satisfaction and behavioural compliance at a public hospital. This study is also to confirm the mediating effects of patient satisfaction between perceived s...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
WIDAD University college
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/59388/ http://irep.iium.edu.my/59388/ http://irep.iium.edu.my/59388/1/Journal%20%20Vol1%20Oct2017%20WIDAD.pdf |