Measuring the impact of service quality in telecommunication services of Pakistan: a conceptual framework
The impact of the antecedents of service quality on customer satisfaction has been under debate in the academic literature since long. To ensure the customer satisfaction level, organizations require examining the level of customer expectations to servive in the compititive market environment. Incre...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Islamic Countries Society of Statistical Sciences (ISOSS)
2015
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/57189/ http://irep.iium.edu.my/57189/ http://irep.iium.edu.my/57189/1/57189.pdf |