The impact of service quality on customer satisfaction and customer loyalty: an empirical study on Islamic banks in Bahrain
The quality of service plays a vital role in any service-related economic sector, including in the banking services industry. While the service sector is a major contributor to economic activity,in-depth study on service quality and its impact on customer satisfaction have been largely overlooked. M...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English English |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/54451/ http://irep.iium.edu.my/54451/1/AsShjarah-Khaliq-%20Saad%20Mateen.pdf http://irep.iium.edu.my/54451/7/54451_THE%20IMPACT%20OF%20SERVICE%20QUALITY%20ON%20CUSTOMER_WoS.pdf http://irep.iium.edu.my/54451/13/54451_The%20impact%20of%20service%20quality%20on%20customer%20satisfaction_scopus.pdf |
Internet
http://irep.iium.edu.my/54451/http://irep.iium.edu.my/54451/1/AsShjarah-Khaliq-%20Saad%20Mateen.pdf
http://irep.iium.edu.my/54451/7/54451_THE%20IMPACT%20OF%20SERVICE%20QUALITY%20ON%20CUSTOMER_WoS.pdf
http://irep.iium.edu.my/54451/13/54451_The%20impact%20of%20service%20quality%20on%20customer%20satisfaction_scopus.pdf