Multi-layered alert filtration and feedback cycle using Brahms model

Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and diffi...

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Main Authors:	Ghaffar, Abid, Wahiddin, Mohamed Ridza, Shaikh, Asadullah, Ahmad, Akhlaq
Format:	Conference or Workshop Item
Language:	English English
Published:	The Institute of Electrical and Electronics Engineers, Inc. 2016
Subjects:	T58.5 Information technology
Online Access:	http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/1/51273_Multi-layered.pdf http://irep.iium.edu.my/51273/4/51273_multi-layered_scopus.pdf

id	iium-51273
recordtype	eprints
spelling	iium-512732017-01-05T08:36:27Z http://irep.iium.edu.my/51273/ Multi-layered alert filtration and feedback cycle using Brahms model Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Ahmad, Akhlaq T58.5 Information technology Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and difficult to address. Management faces real challenges while dealing with employee related issues and sometimes becomes unproductive. We propose Brahms Model with multi layered alert filtration and feedback cycle which would address the human error in the system and generate the filtered alerts in the form of sms or by emails. This is especially useful for Human-Computer Interfacing (HCI) Scenarios. Controlling human error and addressing real issues may protect any institution from severe damage and losses. Efficiency of a customer service department can be improved and maximized by multi-layered alert filtration system using Brahms Model. The Institute of Electrical and Electronics Engineers, Inc. 2016 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/51273/1/51273_Multi-layered.pdf application/pdf en http://irep.iium.edu.my/51273/4/51273_multi-layered_scopus.pdf Ghaffar, Abid and Wahiddin, Mohamed Ridza and Shaikh, Asadullah and Ahmad, Akhlaq (2016) Multi-layered alert filtration and feedback cycle using Brahms model. In: 2015 4th International Conference on Advanced Computer Science Applications and Technologies (ACSAT 2015), 8th-10th Dec. 2015, Kuala Lumpur. http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=7478729&filter%3DAND%28p_IS_Number%3A7478698%29%26pageNumber%3D2 10.1109/ACSAT.2015.27
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	T58.5 Information technology
spellingShingle	T58.5 Information technology Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Ahmad, Akhlaq Multi-layered alert filtration and feedback cycle using Brahms model
description	Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and difficult to address. Management faces real challenges while dealing with employee related issues and sometimes becomes unproductive. We propose Brahms Model with multi layered alert filtration and feedback cycle which would address the human error in the system and generate the filtered alerts in the form of sms or by emails. This is especially useful for Human-Computer Interfacing (HCI) Scenarios. Controlling human error and addressing real issues may protect any institution from severe damage and losses. Efficiency of a customer service department can be improved and maximized by multi-layered alert filtration system using Brahms Model.
format	Conference or Workshop Item
author	Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Ahmad, Akhlaq
author_facet	Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Ahmad, Akhlaq
author_sort	Ghaffar, Abid
title	Multi-layered alert filtration and feedback cycle using Brahms model
title_short	Multi-layered alert filtration and feedback cycle using Brahms model
title_full	Multi-layered alert filtration and feedback cycle using Brahms model
title_fullStr	Multi-layered alert filtration and feedback cycle using Brahms model
title_full_unstemmed	Multi-layered alert filtration and feedback cycle using Brahms model
title_sort	multi-layered alert filtration and feedback cycle using brahms model
publisher	The Institute of Electrical and Electronics Engineers, Inc.
publishDate	2016
url	http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/ http://irep.iium.edu.my/51273/1/51273_Multi-layered.pdf http://irep.iium.edu.my/51273/4/51273_multi-layered_scopus.pdf
first_indexed	2023-09-18T21:12:34Z
last_indexed	2023-09-18T21:12:34Z
_version_	1777411350701539328

Multi-layered alert filtration and feedback cycle using Brahms model

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