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1

Computer assisted alerts using mental model approach for customer service improvement

by Ghaffar, Abid, Wahiddin, Mohamed Ridza, Shaikh, Asadullah
Published 2013

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2

Multi-layered alert filtration and feedback cycle using Brahms model

by Ghaffar, Abid, Wahiddin, Mohamed Ridza, Shaikh, Asadullah, Ahmad, Akhlaq
Published 2016

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