The influence of personality traits towards quality pledge
Abstract Any organization ventures in the hospitality industry are required to maintain a quality service to achieve competitive advantages. As employee’s commitment plays an important role in ensuring a high-quality service, their commitments are influenced by their personality traits, as they ar...
| Main Author: | |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English English English |
| Published: |
2015
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/46772/ http://irep.iium.edu.my/46772/1/Program_Book.docx http://irep.iium.edu.my/46772/2/paper_INCOMAR2015.pdf http://irep.iium.edu.my/46772/3/INCOMaR2015.pdf |