Evaluating Malaysian Islamic banks’ service quality: an importance-performance analysis approach
This study was designed to evaluate the service quality of Malaysian Islamic Banking from the customers’ perspectives. The primary data was collected by administering survey questions in Klang Valley (Selangor and Kuala Lumpur) and the analysis was conducted using the Importance-Performance Analysis...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/44714/ http://irep.iium.edu.my/44714/ http://irep.iium.edu.my/44714/1/44714.pdf |