Effects of Lean Six Sigma application in healthcare services: a literature review
The healthcare organization is the place where defects and mistakes cannot be tolerated. A simple mistake can cost a human life so defects or mistakes must be eliminated in healthcare service processes. A Lean Six Sigma (LSS) approach is the best option in a healthcare environment for dealing w...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Walter de Gruyter
2013
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/34261/ http://irep.iium.edu.my/34261/ http://irep.iium.edu.my/34261/1/Effects_of_Lean_Six_Sigma_application_in_healthcare.pdf |
| Summary: | The healthcare organization is the place where
defects and mistakes cannot be tolerated. A simple mistake
can cost a human life so defects or mistakes must
be eliminated in healthcare service processes. A Lean
Six Sigma (LSS) approach is the best option in a healthcare
environment for dealing with a critical patient. The
LSS methodology optimizes the average reduction of a
desired process. The expected results can be reductions
in several aspects of healthcare such as patient waiting
time in emergency departments, lost charges for billing
in patient financial services, delinquent medical records,
diagnostic result turnaround times, accounts receivable
days, patients’ length of stay, or medication errors. This
paper mainly discusses the effects of the LSS approach
in different hospitals around the world according to the
literature review. This review also discusses the relationship
between LSS as well as their impacts on healthcare
services based on literature review. |
|---|