Computer assisted alerts using mental model approach for customer service improvement

Warning alerts are specially designed to protect user rights and safety to avoid serious damage caused by overlooking the essence of warning alerts. Today’s world of Information Communication Technology (ICT) needs improvement and to review the decisions of security experts in terms of improving war...

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Main Authors:	Ghaffar, Abid, Wahiddin, Mohamed Ridza, Shaikh, Asadullah
Format:	Article
Language:	English
Published:	Scientific Research Publishing 2013
Subjects:	QA75 Electronic computers. Computer science QA76 Computer software
Online Access:	http://irep.iium.edu.my/32452/ http://irep.iium.edu.my/32452/ http://irep.iium.edu.my/32452/ http://irep.iium.edu.my/32452/1/JSEA_2013101213553912.pdf

id	iium-32452
recordtype	eprints
spelling	iium-324522013-10-29T03:51:10Z http://irep.iium.edu.my/32452/ Computer assisted alerts using mental model approach for customer service improvement Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah QA75 Electronic computers. Computer science QA76 Computer software Warning alerts are specially designed to protect user rights and safety to avoid serious damage caused by overlooking the essence of warning alerts. Today’s world of Information Communication Technology (ICT) needs improvement and to review the decisions of security experts in terms of improving warning designs and dialogues, and timely inform the authorities to take quick action at the right time and choice. Human behaviour is deeply involved in most of the security failures and its poor response. If we are able to check and monitor human behaviour in any organisation, we can achieve quality assurance and provide best services to our customers. We have arranged a study in the Center of Post Graduate Studies, International Islamic University, Malaysia (CPS-IIUM), department of Hajj Services-Makkah, and Hospital Management System-Makkah comprised of Observation, Interviews, Questionnaire and discussion based on organiza-tional structure and job activities of people involved in different scenarios and positions under one umbrella of organ-izational objectives in order to trap the human error in order to take rapid action and response from the management team. Human behaviour is deeply observed and checked while performing different job activities in order to identify the serious errors at the right time during job performance at various levels. We have applied the concept of Brahm’s Lan-guage for the simulation of human behaviour which proves an opportunity to simulate human behaviour while per-forming job activities. Customer service can be improved easily if necessary measures and decisions are taken at the right time and place in any organisation. Scientific Research Publishing 2013-05 Article PeerReviewed application/pdf en http://irep.iium.edu.my/32452/1/JSEA_2013101213553912.pdf Ghaffar, Abid and Wahiddin, Mohamed Ridza and Shaikh, Asadullah (2013) Computer assisted alerts using mental model approach for customer service improvement. Journal of Software Engineering and Applications, 6. pp. 21-25. ISSN 1945-3116 http://www.scirp.org/journal/jsea doi:10.4236/jsea.2013.65B005
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	QA75 Electronic computers. Computer science QA76 Computer software
spellingShingle	QA75 Electronic computers. Computer science QA76 Computer software Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah Computer assisted alerts using mental model approach for customer service improvement
description	Warning alerts are specially designed to protect user rights and safety to avoid serious damage caused by overlooking the essence of warning alerts. Today’s world of Information Communication Technology (ICT) needs improvement and to review the decisions of security experts in terms of improving warning designs and dialogues, and timely inform the authorities to take quick action at the right time and choice. Human behaviour is deeply involved in most of the security failures and its poor response. If we are able to check and monitor human behaviour in any organisation, we can achieve quality assurance and provide best services to our customers. We have arranged a study in the Center of Post Graduate Studies, International Islamic University, Malaysia (CPS-IIUM), department of Hajj Services-Makkah, and Hospital Management System-Makkah comprised of Observation, Interviews, Questionnaire and discussion based on organiza-tional structure and job activities of people involved in different scenarios and positions under one umbrella of organ-izational objectives in order to trap the human error in order to take rapid action and response from the management team. Human behaviour is deeply observed and checked while performing different job activities in order to identify the serious errors at the right time during job performance at various levels. We have applied the concept of Brahm’s Lan-guage for the simulation of human behaviour which proves an opportunity to simulate human behaviour while per-forming job activities. Customer service can be improved easily if necessary measures and decisions are taken at the right time and place in any organisation.
format	Article
author	Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah
author_facet	Ghaffar, Abid Wahiddin, Mohamed Ridza Shaikh, Asadullah
author_sort	Ghaffar, Abid
title	Computer assisted alerts using mental model approach for customer service improvement
title_short	Computer assisted alerts using mental model approach for customer service improvement
title_full	Computer assisted alerts using mental model approach for customer service improvement
title_fullStr	Computer assisted alerts using mental model approach for customer service improvement
title_full_unstemmed	Computer assisted alerts using mental model approach for customer service improvement
title_sort	computer assisted alerts using mental model approach for customer service improvement
publisher	Scientific Research Publishing
publishDate	2013
url	http://irep.iium.edu.my/32452/ http://irep.iium.edu.my/32452/ http://irep.iium.edu.my/32452/ http://irep.iium.edu.my/32452/1/JSEA_2013101213553912.pdf
first_indexed	2023-09-18T20:46:50Z
last_indexed	2023-09-18T20:46:50Z
_version_	1777409731634135040

Computer assisted alerts using mental model approach for customer service improvement

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