Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, pr...
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WSEAS Press
2009
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| Online Access: | http://irep.iium.edu.my/17419/ http://irep.iium.edu.my/17419/ http://irep.iium.edu.my/17419/1/AAMCIS2-24.pdf |
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iium-174192012-02-03T04:47:42Z http://irep.iium.edu.my/17419/ Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider Ahlan, Abdul Rahman Suhaimi, Mohd Adam Hussin, Husnayati Arshad, Yusri T55.4 Industrial engineering.Management engineering. T58.6 Management information systems Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, providing ITO business models can be found in operating in Malaysia. ITO models evolve from traditional to innovation phase in 2010 onwards. One of the innovative models in Malaysia is the global offshore service delivery model which is based on four pillars, namely: Experienced Leadership; Global Best Practice; Human Capital; Domain Knowledge. To be able to compete globally, Malaysia has equipped its companies with higher capabilities and competencies via international certifications and continuous skills developments. Several advantages proposed by Malaysia include: economic stability, political stability, multi-lingual, world-class infrastructure, affordable lifestyle, value propositions and many others. In this paper, we present the detailed views of a senior executive management on two open-ended in-depth interviews and one CEO roundtable discussion. WSEAS Press 2009 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/17419/1/AAMCIS2-24.pdf Ahlan, Abdul Rahman and Suhaimi, Mohd Adam and Hussin, Husnayati and Arshad, Yusri (2009) Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider. In: Recent advances in applied mathematics and computational and information scinces. A Series of Reference Books and Textbooks, 2 . WSEAS Press, Greece, pp. 396-401. ISBN 978 960 474 071 0 ; 1790-5117 http://www.wseas.us/e-library/conferences/2009/houston/AAMCIS2/AAMCIS2-24.pdf |
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Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
| building |
IIUM Repository |
| collection |
Online Access |
| language |
English |
| topic |
T55.4 Industrial engineering.Management engineering. T58.6 Management information systems |
| spellingShingle |
T55.4 Industrial engineering.Management engineering. T58.6 Management information systems Ahlan, Abdul Rahman Suhaimi, Mohd Adam Hussin, Husnayati Arshad, Yusri Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| description |
Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized
until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, providing ITO business models can be found in operating in Malaysia. ITO models evolve from traditional to innovation phase in 2010 onwards. One of the innovative models in Malaysia is the global offshore service delivery model which is based on four pillars, namely: Experienced Leadership; Global Best Practice; Human Capital; Domain Knowledge. To be able to compete globally, Malaysia has equipped its companies with higher capabilities and competencies via international certifications and continuous skills developments. Several advantages proposed by Malaysia include: economic stability, political stability, multi-lingual, world-class infrastructure, affordable lifestyle, value propositions and many others. In this paper, we present the detailed views of a senior executive management on two open-ended in-depth interviews and one CEO roundtable discussion. |
| format |
Book Chapter |
| author |
Ahlan, Abdul Rahman Suhaimi, Mohd Adam Hussin, Husnayati Arshad, Yusri |
| author_facet |
Ahlan, Abdul Rahman Suhaimi, Mohd Adam Hussin, Husnayati Arshad, Yusri |
| author_sort |
Ahlan, Abdul Rahman |
| title |
Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_short |
Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_full |
Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_fullStr |
Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_full_unstemmed |
Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_sort |
malaysia it outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| publisher |
WSEAS Press |
| publishDate |
2009 |
| url |
http://irep.iium.edu.my/17419/ http://irep.iium.edu.my/17419/ http://irep.iium.edu.my/17419/1/AAMCIS2-24.pdf |
| first_indexed |
2023-09-18T20:26:17Z |
| last_indexed |
2023-09-18T20:26:17Z |
| _version_ |
1777408438389702656 |