Community perception on service quality at an international higher education institution: a case study
This paper reports on the exploration on community perception of higher education institution service quality from three dimensions namely academic, administrative and facilities. Focus group discussions were used for data collection involving three groups of neighbouring communities from both urban...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/17044/ http://irep.iium.edu.my/17044/ http://irep.iium.edu.my/17044/1/UNIVERSITY_AND_COMMUNITY_ENGAGEMENT.pdf |