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| 001 |
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| 005 |
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| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
0 |
|a 8184072428
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| 090 |
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|a 025.52
|b HER
|c f
|e 2009
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| 100 |
1 |
0 |
|a Hernon
|h Peter
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| 245 |
1 |
0 |
|a Delivering satisfaction and service quality
|b a customer-based approach for libraries
|c Peter Hernon and John R. Whitman
|
| 260 |
0 |
0 |
|a New Delhi
|b Indiana Publishing
|c 2009
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| 300 |
0 |
0 |
|a xiv, 181 p.
|b ill.
|c 28 cm
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| 440 |
0 |
0 |
|a American Library Association
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| 650 |
0 |
0 |
|a Reference services (Libraries)
|x United States
|x Management
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| 650 |
0 |
0 |
|a Consumer satisfaction
|z United States
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| 700 |
1 |
1 |
|a Whitman
|h John R
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| 852 |
0 |
0 |
|a 01
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| 999 |
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|a 0275025
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
|