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00639cam a2200193 a 4500 |
| 001 |
0000085113 |
| 005 |
20070323090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
0 |
|a 0273683675
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| 090 |
0 |
0 |
|a 658
|b JOH
|e 2005
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| 100 |
1 |
0 |
|a Johnston
|h Robert
|
| 245 |
1 |
0 |
|a Service operations management
|b improving service delivery
|c Robert Johnston and Graham Clark
|
| 260 |
0 |
0 |
|a Harlow, England
|b FT/Prentice Hall
|c 2005
|
| 300 |
0 |
0 |
|a xix, 496 p.
|b ill.
|c 25 cm
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| 500 |
0 |
0 |
|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Service industries
|x Management
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| 700 |
1 |
1 |
|a Clark
|h Graham
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| 999 |
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|a 0247175
|b KD Malaya
|d BOOKS
|e Umum
|f KD MALAYA
|j AVAILABLE
|q GOOD CONDITION
|