|
|
|
|
| LEADER |
00688cam a2200229 a 4500 |
| 001 |
0000003446 |
| 005 |
20090724090000.0 |
| 040 |
|
|
|a mod
|
| 041 |
|
|
|a eng
|
| 020 |
0 |
0 |
|a 0875845703
|
| 090 |
0 |
0 |
|a 658.812
|b SCH
|c 1995
|
| 100 |
1 |
0 |
|a Schneider, Benjamin
|
| 245 |
1 |
0 |
|a Winning the service game
|c Benjamin Schneider,David E. Bowen
|
| 260 |
0 |
0 |
|a Boston
|b Harvard Business School Press
|c 1995
|
| 300 |
0 |
0 |
|a xi,295
|b ill.
|c 24cm
|
| 500 |
0 |
0 |
|a Includes index
|
| 650 |
0 |
0 |
|a Employees
|x Training of.
|
| 650 |
0 |
0 |
|a Incentives in industry
|
| 650 |
0 |
0 |
|a Customer service
|x management
|
| 700 |
1 |
0 |
|a Bowen, David Earl
|
| 852 |
0 |
0 |
|a 01
|
| 999 |
|
|
|a 4000000098
|b KD Pelandok
|d BOOKS
|e Umum
|f KD PELANDOK
|j AVAILABLE
|q GOOD CONDITION
|