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  1. 1
    Total quality service a simplified approach to using the Baldrige Award criteria
    by Kessler
    Published 1995
    Subjects: “…Customer service…”
  2. 2
    Total quality service how organizations use it to create a competitive advantage
    by Brown 1946-
    Published 1992
    Subjects: “…Total quality management Case studies…”
  3. 3
    The essence of Total Quality Management
    by Bank
    Published 2000
    Subjects: “…Total quality management…”
  4. 4
    Introduction to total quality quality management for production, processing and services
    by Goetsch
    Published 1997
    Subjects: “…Total Quality management…”
  5. 5
    Cases in total quality management manufacturing and services
    by Heizer
    Published 1998
    Subjects: “…Total quality management Case studies…”
  6. 6
    ISO 9000 a manual for total quality management
    by Dalela
    Published 1999
    Subjects: “…ISO 9000 series standard…”
  7. 7
    100 frequently asked questions on the ISO 9000:2000 series
    by Bergenhenegouwen
    Published 2002
    Subjects: “…Total quality management.…”
  8. 8
    Quality management introduction to total quality management for production, processing, and services
    by Goetsch
    Published 2003
    Subjects: “…Total quality management…”
  9. 9
    Quality management introduction to total quality management for production,processing, and services
    by Geotsch
    Published 2006
    Subjects: “…Total quality management…”
  10. 10
    Sistem pengurusan kualiti ISO 9000-2000 strategi ke arah pensijilan
    by Azizan Abdullah
    Published 2002
    Subjects: “…Total quality management…”
  11. 11
    Pengurusan kualiti prinsip dan pelaksanaan
    by Rushami Zien Yusoff
    Published 2005
    Subjects: “…Total quality management…”
  12. 12
    Total quality management strategies and techniques proven at today's most successful companies
    by George
    Published 1994
    Subjects: “…Total quality management Strategies and techniques proven at today's most successful companies…”
  13. 13
    Comparing ISO 9000 Malcolm Baldrige and the SEI CMM for software a referance and selection guide
    by Tingey Michael O.
    Published 1997
    Subjects: “…Total quality management…”
  14. 14
    The relationship between information quality, system quality, service quality and employee’s productivity / Muhd Amidi Salleh
    by Salleh, Muhd Amidi
    Published 2010
    Subjects: “…Total quality management. Benchmarking…”
    Get full text
    Get full text
  15. 15
    Essentials of total quality management
    by WILLIAM
    Published 1994
    Subjects: “…Total quality management…”
  16. 16
    Training for total quality management
    by JEFFRIES
    Published 1992
    Subjects: “…Total quality control…”
  17. 17
    Total quality and organization development
    by Lindsay
    Published 1997
    Subjects: “…Total quality management…”
  18. 18
    Beyond total quality management toward the emerging paradigm
    Published 1994
    Subjects: “…Total quality management…”
  19. 19
    Vision, mission, total quality leadership tools for turtulent times
    by Christopher
    Published 1994
    Subjects: “…Total quality management…”
  20. 20
    The economics of total quality management clashing paradigms in the global market
    by Cole
    Published 1995
    Subjects: “…Total quality management…”
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