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  1. 1
    Passionate and profitable why customer strategies fail and ten steps to do them right
    by Arussy
    Published 2005
    Subjects: “…Customer services Management…”
  2. 2
    Maximising profits the customer-centric approach
    by Teo
    Published 2003
    Subjects: “…Customer relations Asia Case studies.…”
  3. 3
    Converting customer value : from retention to profit
    Published 2006
    Subjects: “…Customer relations Management…”
  4. 4
    Beyond world class building character, relationships, and profits
    by Ross
    Published 2002
    Subjects: “…Customer relations…”
  5. 5
    Do bank customers prefer profit sharing investment accounts? a proposed conceptual framework
    “… by customers especially in some studies in Malaysia, other studies show that high profit and low-cost service…”
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  6. 6
    You can't lead with your feet on the dest building relationships breakind down barriers and delivering profits
    by Fuller
    Published 2011
    Subjects: “…Customer relation…”
  7. 7
    Customer-Centricity for Financial Inclusion
    by Kilara, Tanaya, Rhyne, Elisabeth
    Published 2014
    Subjects: “…CUSTOMER PROFITABILITY…”
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  8. 8
    Maintenance benchmarking and best practices a profit- and customer-centered approach
    by Peters
    Published 2006
  9. 9
    Does It Pay Firms to Register for Taxes? The Impact of Formality on Firm Profitability
    Subjects: “…CUSTOMER BASE…”
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  10. 10
    Informality and Profitability : Evidence from a New Firm Survey in Ecuador
    by Medvedev, Denis, Oviedo, Ana Maria
    Published 2013
    Subjects: “…CUSTOMER BASE…”
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  11. 11
    Outage probability analysis of Co-Tier interference in heterogeneous network
    “… industries to provide extensive coverage as well as capacity in an indoor. These HeNBs are Customer Premise…”
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  12. 12
    Does Regulatory Supervision Curtail Microfinance Profitability and Outreach?
    “… respond to supervision by maintaining profit rates but curtailing outreach to women and customers…”
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  13. 13
    The Microfinance Business Model : Enduring Subsidy and Modest Profit
    “… to expectations, the most heavily-subsidized group of borrowers is customers of the most…”
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  14. 14
    The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya
    by Yahaya, Ielda Suraya
    Published 2009
    Subjects: “…Customer services. Customer relations…”
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  15. 15
    The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin
    by Kamarudin, Robieahton
    Published 2008
    Subjects: “…Customer services. Customer relations…”
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  16. 16
    The effectiveness of promotional mix done by Pusat Zakat Melaka (PZM) to create customers' awareness in Melaka Tengah area in fulfilling their zakat obligation / Zurhaida Impian
    by Impian, Zurhaida
    Published 2008
    Subjects: “…Customer services. Customer relations…”
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  17. 17
    Adopting & measuring customer service quality (SQ) in Islamic banks: A case study in Bank Islam Malaysia Berhad in Segamat, Johor / Nur Insyirah Anuwar
    by Anuwar, Nur Insyirah
    Published 2017
    Subjects: “…Customer services. Customer relations…”
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  18. 18
    Destination attractiveness of a shopping mall: Johor Premium Outlet / Noorsyafiqah Shamsudin
    by Shamsudin, Noorsyafiqah
    Published 2013
    Subjects: “…Customer services. Customer relations…”
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  19. 19
    The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail
    Subjects: “…Customer services. Customer relations…”
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  20. 20
    The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid
    by Abd Wahid, Nur Syafinaz
    Published 2011
    Subjects: “…Customer services. Customer relations…”
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