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  1. 1
    Wi-Fi handbook building 802.11b wireless networks
    by Ohrtman
    Published 2003
    Subjects: “…Internet service providers Standards.…”
  2. 2
    The big book of customer service training games quick, fun activities for training customer services reps, salespeople, and anyone else who deals with customers
    by Carlaw
    Published 1999
    Subjects: “…Customer services Management Handbooks, manuals, etc…”
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