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  1. 1
    Impact of service quality on patient satisfaction a study on pulheems process at 712 Military Health Clinic Sungai Besi camp Kuala Lumpur
    by Mohd Najib bin Mohtar
    Published 2016
  2. 2
    The intelligent patient's guide to the doctor-patient relationship learning how to talk so your doctor will listen
    by Korsch
    Published 1997
  3. 3
    Teaching and learning communication skills in medicine
    by Kurtz
    Published 2000
  4. 4
    What are you feeling, doctor? identifying and avoiding defensive patterns in the consultation
    by Salinsky
    Published 2000
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