Customer relations Management 14 Customer services 11 Customer service 5 Relationship marketing 5 Thesis 5 Dissertations, Academic 4 Strategic planning 4 Consumer satisfaction 3 Corporate culture 3 Customer loyalty 3 Customer satisfaction 3 Handbooks, manuals, etc 3 Internet marketing 3 Marketing 3 Selling 3 Business planning 2 Consumer behavior 2 Employee loyalty 2 Industrial management 2 Interpersonal relations 2 Leadership 2 Organizational effectiveness 2 Success in business 2 Technological innovations 2 Competition 1 Complaints (Retail trade) 1 Consumer complaints 1 Consumer protection 1 Consumers' preferences 1