Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction

Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction

Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect custo...

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Bibliographic Details
Main Author: Balsam, A. Mustafa
Format: Book Section
Language:English
Published: IOS Press 2014
Subjects:
QA76 Computer software
Online Access:http://umpir.ump.edu.my/id/eprint/8513/
http://umpir.ump.edu.my/id/eprint/8513/
http://umpir.ump.edu.my/id/eprint/8513/
http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf
id ump-8513
recordtype eprints
spelling ump-85132018-02-06T01:38:15Z http://umpir.ump.edu.my/id/eprint/8513/ Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction Balsam, A. Mustafa QA76 Computer software Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect customers decision to buy the software product, providing the potential for the success of the software in the market. This study aims to investigate whether eliciting and thus fulfilling most of the individual software requirements imply a high level of customer satisfaction and what type of requirements that define the perceived product quality and as a result customer satisfaction. IOS Press 2014 Book Section PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf Balsam, A. Mustafa (2014) Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction. In: New Trends in Software Methodologies, Tools and Techniques. Frontiers in Artificial Intelligence and Applications, 265 . IOS Press, Singapore, pp. 271-279. ISBN 978-1-61499-433-6 (print); 978-1-61499-434-3 (online) http://dx.doi.org/10.3233/978-1-61499-434-3-271 DOI: 10.3233/978-1-61499-434-3-271
repository_type Digital Repository
institution_category Local University
institution Universiti Malaysia Pahang
building UMP Institutional Repository
collection Online Access
language English
topic QA76 Computer software
spellingShingle QA76 Computer software
Balsam, A. Mustafa
Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction
description Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect customers decision to buy the software product, providing the potential for the success of the software in the market. This study aims to investigate whether eliciting and thus fulfilling most of the individual software requirements imply a high level of customer satisfaction and what type of requirements that define the perceived product quality and as a result customer satisfaction.
format Book Section
author Balsam, A. Mustafa
author_facet Balsam, A. Mustafa
author_sort Balsam, A. Mustafa
title Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction
title_short Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction
title_full Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction
title_fullStr Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction
title_full_unstemmed Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction
title_sort classifying software requirements using kano's model to optimize customer satisfaction
publisher IOS Press
publishDate 2014
url http://umpir.ump.edu.my/id/eprint/8513/
http://umpir.ump.edu.my/id/eprint/8513/
http://umpir.ump.edu.my/id/eprint/8513/
http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf
first_indexed 2023-09-18T22:06:10Z
last_indexed 2023-09-18T22:06:10Z
_version_ 1777414722326364160

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