Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia
Public transportation is supposed to bring more convenience to customers in urban and rural areas. However, continuous complaints about Rapid Kuantan were exposed in internet, which causes the bad public image of the two-year-old public transport. This study aims to evaluate customer satisfaction to...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/6974/ http://umpir.ump.edu.my/id/eprint/6974/1/Service_Quality_And_Customer_Satisfaction-_Rapid_Kuantan_In_Kuantan_Route%2C_Malaysia.pdf |