Supporting Maintenance of Web Applications Using User-Centered Technique

Maintenance is crucial to ensure delivered software continues to meet its end users’ evolving needs mainly among Web applications’ users. Many approaches and tools have been developed for handling modification requests, of which is the first step of the change management process. However, they lack...

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Main Authors:	Siti Nor Asikin, Kamalzaman, Sharifah Mashita, Syed Mohamad, Shahida, Sulaiman, Kamal Z., Zamli
Format:	Article
Language:	English
Published:	IEEE 2012
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://umpir.ump.edu.my/id/eprint/6864/ http://umpir.ump.edu.my/id/eprint/6864/ http://umpir.ump.edu.my/id/eprint/6864/ http://umpir.ump.edu.my/id/eprint/6864/1/Supporting_Maintenance_of_Web_Applications_Using_User-Centered_Technique.pdf

id	ump-6864
recordtype	eprints
spelling	ump-68642018-11-30T02:14:29Z http://umpir.ump.edu.my/id/eprint/6864/ Supporting Maintenance of Web Applications Using User-Centered Technique Siti Nor Asikin, Kamalzaman Sharifah Mashita, Syed Mohamad Shahida, Sulaiman Kamal Z., Zamli QA75 Electronic computers. Computer science Maintenance is crucial to ensure delivered software continues to meet its end users’ evolving needs mainly among Web applications’ users. Many approaches and tools have been developed for handling modification requests, of which is the first step of the change management process. However, they lack of functionality to facilitate end users to specify their requests. This limitation causes problems not only to the end users, but to the maintainers as well, who need to understand the requests thoroughly before making any changes. We propose a user-centered technique to support the maintenance process by managing and tracking the modification requests effectively. This paper reports the implementation of the proposed technique as a tool and includes its adoption on a Web application. Initial case study shows that the tool is able to support end users to specify their requests easily and quickly, and maintainers to handle the requests effectively. IEEE 2012 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/6864/1/Supporting_Maintenance_of_Web_Applications_Using_User-Centered_Technique.pdf Siti Nor Asikin, Kamalzaman and Sharifah Mashita, Syed Mohamad and Shahida, Sulaiman and Kamal Z., Zamli (2012) Supporting Maintenance of Web Applications Using User-Centered Technique. 2012 19th Asia-Pacific Software Engineering Conference. pp. 43-49. ISSN 1530-1362 http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6462780 10.1109/APSEC.2012.114
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	QA75 Electronic computers. Computer science
spellingShingle	QA75 Electronic computers. Computer science Siti Nor Asikin, Kamalzaman Sharifah Mashita, Syed Mohamad Shahida, Sulaiman Kamal Z., Zamli Supporting Maintenance of Web Applications Using User-Centered Technique
description	Maintenance is crucial to ensure delivered software continues to meet its end users’ evolving needs mainly among Web applications’ users. Many approaches and tools have been developed for handling modification requests, of which is the first step of the change management process. However, they lack of functionality to facilitate end users to specify their requests. This limitation causes problems not only to the end users, but to the maintainers as well, who need to understand the requests thoroughly before making any changes. We propose a user-centered technique to support the maintenance process by managing and tracking the modification requests effectively. This paper reports the implementation of the proposed technique as a tool and includes its adoption on a Web application. Initial case study shows that the tool is able to support end users to specify their requests easily and quickly, and maintainers to handle the requests effectively.
format	Article
author	Siti Nor Asikin, Kamalzaman Sharifah Mashita, Syed Mohamad Shahida, Sulaiman Kamal Z., Zamli
author_facet	Siti Nor Asikin, Kamalzaman Sharifah Mashita, Syed Mohamad Shahida, Sulaiman Kamal Z., Zamli
author_sort	Siti Nor Asikin, Kamalzaman
title	Supporting Maintenance of Web Applications Using User-Centered Technique
title_short	Supporting Maintenance of Web Applications Using User-Centered Technique
title_full	Supporting Maintenance of Web Applications Using User-Centered Technique
title_fullStr	Supporting Maintenance of Web Applications Using User-Centered Technique
title_full_unstemmed	Supporting Maintenance of Web Applications Using User-Centered Technique
title_sort	supporting maintenance of web applications using user-centered technique
publisher	IEEE
publishDate	2012
url	http://umpir.ump.edu.my/id/eprint/6864/ http://umpir.ump.edu.my/id/eprint/6864/ http://umpir.ump.edu.my/id/eprint/6864/ http://umpir.ump.edu.my/id/eprint/6864/1/Supporting_Maintenance_of_Web_Applications_Using_User-Centered_Technique.pdf
first_indexed	2023-09-18T22:03:01Z
last_indexed	2023-09-18T22:03:01Z
_version_	1777414524701245440

Supporting Maintenance of Web Applications Using User-Centered Technique

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