Using mediation in project disputes based on theory of planned behavior and technology acceptance model

The construction industry has been afflicted by various contractual issues. Alternative dispute resolution (ADR) methods such as arbitration, mediation, expert review, and adjudication techniques have been used to resolve construction disputes effectively. However, among these types of ADR methods,...

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Main Authors:	Lee, Chia Kuang, Lee, Mei Sin, Thurasamy, Ramayah
Format:	Article
Language:	English
Published:	American Society of Civil Engineers (ASCE) 2020
Subjects:	HD28 Management. Industrial Management TH Building construction
Online Access:	http://umpir.ump.edu.my/id/eprint/27243/ http://umpir.ump.edu.my/id/eprint/27243/ http://umpir.ump.edu.my/id/eprint/27243/ http://umpir.ump.edu.my/id/eprint/27243/1/Using%20mediation%20in%20project%20disputes%20based%20on%20theory%20.pdf

id	ump-27243
recordtype	eprints
spelling	ump-272432020-03-10T10:04:50Z http://umpir.ump.edu.my/id/eprint/27243/ Using mediation in project disputes based on theory of planned behavior and technology acceptance model Lee, Chia Kuang Lee, Mei Sin Thurasamy, Ramayah HD28 Management. Industrial Management TH Building construction The construction industry has been afflicted by various contractual issues. Alternative dispute resolution (ADR) methods such as arbitration, mediation, expert review, and adjudication techniques have been used to resolve construction disputes effectively. However, among these types of ADR methods, mediation is less applied in the Malaysian construction industry. To better understand and intervene in the use of mediation, this study tested a model conceptualized based on the theory of planned behavior (TPB) and technology acceptance model (TAM) in explaining the decision to use mediation. Both models posit that behavioral intention is the culmination of decision-making. The conceptualized model was empirically tested with partial least-squares (PLS) modeling, drawing from 65 mediation decision makers specializing in building and civil engineering works. Both measurement and structural models were assessed by SmartPLS version 3.0. The results suggest that intention (INT) toward the use of mediation technique is directly predicted by both attitude (ATT) and perceived behavioral control (PBC). The decision-making process is less desired by the influences of subjective norm (SN) and perceived usefulness (PU). The study concluded several strategies to intervene in the use of mediation through the effects of each critical factor at the end of the paper. American Society of Civil Engineers (ASCE) 2020-02 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/27243/1/Using%20mediation%20in%20project%20disputes%20based%20on%20theory%20.pdf Lee, Chia Kuang and Lee, Mei Sin and Thurasamy, Ramayah (2020) Using mediation in project disputes based on theory of planned behavior and technology acceptance model. Journal of Legal Affairs and Dispute Resolution in Engineering and Construction, 12 (1). ISSN 1943-4162 https://doi.org/10.1061/(ASCE)LA.1943-4170.0000361 https://doi.org/10.1061/(ASCE)LA.1943-4170.0000361
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management TH Building construction
spellingShingle	HD28 Management. Industrial Management TH Building construction Lee, Chia Kuang Lee, Mei Sin Thurasamy, Ramayah Using mediation in project disputes based on theory of planned behavior and technology acceptance model
description	The construction industry has been afflicted by various contractual issues. Alternative dispute resolution (ADR) methods such as arbitration, mediation, expert review, and adjudication techniques have been used to resolve construction disputes effectively. However, among these types of ADR methods, mediation is less applied in the Malaysian construction industry. To better understand and intervene in the use of mediation, this study tested a model conceptualized based on the theory of planned behavior (TPB) and technology acceptance model (TAM) in explaining the decision to use mediation. Both models posit that behavioral intention is the culmination of decision-making. The conceptualized model was empirically tested with partial least-squares (PLS) modeling, drawing from 65 mediation decision makers specializing in building and civil engineering works. Both measurement and structural models were assessed by SmartPLS version 3.0. The results suggest that intention (INT) toward the use of mediation technique is directly predicted by both attitude (ATT) and perceived behavioral control (PBC). The decision-making process is less desired by the influences of subjective norm (SN) and perceived usefulness (PU). The study concluded several strategies to intervene in the use of mediation through the effects of each critical factor at the end of the paper.
format	Article
author	Lee, Chia Kuang Lee, Mei Sin Thurasamy, Ramayah
author_facet	Lee, Chia Kuang Lee, Mei Sin Thurasamy, Ramayah
author_sort	Lee, Chia Kuang
title	Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_short	Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_full	Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_fullStr	Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_full_unstemmed	Using mediation in project disputes based on theory of planned behavior and technology acceptance model
title_sort	using mediation in project disputes based on theory of planned behavior and technology acceptance model
publisher	American Society of Civil Engineers (ASCE)
publishDate	2020
url	http://umpir.ump.edu.my/id/eprint/27243/ http://umpir.ump.edu.my/id/eprint/27243/ http://umpir.ump.edu.my/id/eprint/27243/ http://umpir.ump.edu.my/id/eprint/27243/1/Using%20mediation%20in%20project%20disputes%20based%20on%20theory%20.pdf
first_indexed	2023-09-18T22:42:45Z
last_indexed	2023-09-18T22:42:45Z
_version_	1777417024706707456

Using mediation in project disputes based on theory of planned behavior and technology acceptance model

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