A Multi-Group Analysis of the Effect of Organizational Commitment on Higher Education Services Quality
Service organizations dependent on human interaction to deliver services to the customer. Hence, delivering the required level of service quality determined by employee and customer interaction through service encounter. Throughout crucial service encounter between employee and customer, it is...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Forecast Publisher
2019
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/26594/ http://umpir.ump.edu.my/id/eprint/26594/ http://umpir.ump.edu.my/id/eprint/26594/ http://umpir.ump.edu.my/id/eprint/26594/1/A_Multi-Group_Analysis_of_the_Effect_of_Organizati%20%281%29.pdf |