Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective

It's no longer new that customer perceived value for product and services are now greatly influenced by it's psychological and social advantages. In order to meet up with the increasing operational cost, response time, quality and innovative capabilities many companies turned their fixed o...

Full description

Bibliographic Details
Main Authors:	Oluyinka, Oludapo Samson, Puteri Fadzline, Tamyez, Cheng, Jack Kie, Freida, Ayodele Ozavize
Format:	Conference or Workshop Item
Language:	English English
Published:	AIP Publishing 2017
Subjects:	H Social Sciences (General)
Online Access:	http://umpir.ump.edu.my/id/eprint/24890/ http://umpir.ump.edu.my/id/eprint/24890/ http://umpir.ump.edu.my/id/eprint/24890/1/Title-Hybrid%20Performance%20Measurement%20of%20a%20Business%20Process%20Outsourcing%20%E2%80%93%20A%20Malaysia%20Company%20Perspective.pdf http://umpir.ump.edu.my/id/eprint/24890/7/Hybrid%20performance%20measurement%20of%20a%20business%20process%20outsourcing%20-%20A%20Malaysian%20company%20perspective.pdf

id	ump-24890
recordtype	eprints
spelling	ump-248902019-06-11T02:03:55Z http://umpir.ump.edu.my/id/eprint/24890/ Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie Freida, Ayodele Ozavize H Social Sciences (General) It's no longer new that customer perceived value for product and services are now greatly influenced by it's psychological and social advantages. In order to meet up with the increasing operational cost, response time, quality and innovative capabilities many companies turned their fixed operational cost to a variable cost through outsourcing. Hence, the researcher explored different underlying outsourcing theories and infer that these theories are essential to performance improvement. In this study, the researcher evaluates the performance of a business process outsource company by a combination of lean and agile method. To test the hypotheses, we analyze different variability that a business process company faces, how lean and agile have been used in other industry to address such variability and discuss the result using a predictive multiple regression analysis on data collected from companies in Malaysia. The findings from this study revealed that while each method has its own advantage, a business process outsource company could achieve more (up to 87%) increase in performance level by developing a strategy which focuses on a perfect mixture of lean and agile improvement methods. Secondly, this study shows that performance indicator could be better evaluated with non-metrics variables of the agile method. Thirdly, this study also shows that business process outsourcing company could perform better when they concentrate more on strengthening internal process integration of employees. AIP Publishing 2017-05 Conference or Workshop Item PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/24890/1/Title-Hybrid%20Performance%20Measurement%20of%20a%20Business%20Process%20Outsourcing%20%E2%80%93%20A%20Malaysia%20Company%20Perspective.pdf pdf en http://umpir.ump.edu.my/id/eprint/24890/7/Hybrid%20performance%20measurement%20of%20a%20business%20process%20outsourcing%20-%20A%20Malaysian%20company%20perspective.pdf Oluyinka, Oludapo Samson and Puteri Fadzline, Tamyez and Cheng, Jack Kie and Freida, Ayodele Ozavize (2017) Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective. In: 3rd ISM International Statistical Conference 2016: Bringing Professionalism and Prestige in Statistics, ISM 2016, 9-11 August 2016 , University of Malaya, Kuala Lumpur; Malaysia. pp. 1-18., 1842. ISSN 0094-243X ISBN 978-073541512-6 https://doi.org/10.1063/1.4982853
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie Freida, Ayodele Ozavize Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective
description	It's no longer new that customer perceived value for product and services are now greatly influenced by it's psychological and social advantages. In order to meet up with the increasing operational cost, response time, quality and innovative capabilities many companies turned their fixed operational cost to a variable cost through outsourcing. Hence, the researcher explored different underlying outsourcing theories and infer that these theories are essential to performance improvement. In this study, the researcher evaluates the performance of a business process outsource company by a combination of lean and agile method. To test the hypotheses, we analyze different variability that a business process company faces, how lean and agile have been used in other industry to address such variability and discuss the result using a predictive multiple regression analysis on data collected from companies in Malaysia. The findings from this study revealed that while each method has its own advantage, a business process outsource company could achieve more (up to 87%) increase in performance level by developing a strategy which focuses on a perfect mixture of lean and agile improvement methods. Secondly, this study shows that performance indicator could be better evaluated with non-metrics variables of the agile method. Thirdly, this study also shows that business process outsourcing company could perform better when they concentrate more on strengthening internal process integration of employees.
format	Conference or Workshop Item
author	Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie Freida, Ayodele Ozavize
author_facet	Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie Freida, Ayodele Ozavize
author_sort	Oluyinka, Oludapo Samson
title	Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective
title_short	Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective
title_full	Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective
title_fullStr	Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective
title_full_unstemmed	Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective
title_sort	hybrid performance measurement of a business process outsourcing - a malaysian company perspective
publisher	AIP Publishing
publishDate	2017
url	http://umpir.ump.edu.my/id/eprint/24890/ http://umpir.ump.edu.my/id/eprint/24890/ http://umpir.ump.edu.my/id/eprint/24890/1/Title-Hybrid%20Performance%20Measurement%20of%20a%20Business%20Process%20Outsourcing%20%E2%80%93%20A%20Malaysia%20Company%20Perspective.pdf http://umpir.ump.edu.my/id/eprint/24890/7/Hybrid%20performance%20measurement%20of%20a%20business%20process%20outsourcing%20-%20A%20Malaysian%20company%20perspective.pdf
first_indexed	2023-09-18T22:37:55Z
last_indexed	2023-09-18T22:37:55Z
_version_	1777416719653928960

Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective

Similar Items