Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia

This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. R...

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Main Authors:	Mazita, Mokhtar, Wan Khairul Anuar, Wan Abdul Manan, Ida Rizyani, Tahir, Azizan, Azit, Siti Maryam Shaidatul, Khamdi
Format:	Conference or Workshop Item
Language:	English
Published:	Researchfora International Conference, Hong Kong 2018
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/22273/ http://umpir.ump.edu.my/id/eprint/22273/1/Determinant%20factors%20of%20total%20quality%20management1.pdf

id	ump-22273
recordtype	eprints
spelling	ump-222732018-10-02T03:11:39Z http://umpir.ump.edu.my/id/eprint/22273/ Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi HD28 Management. Industrial Management This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. Regression analysis and confirmatory factor analysis were utilized to test the hypotheses claim in the study. It was found that quality maintenance and visionary leadership were having a high beta coefficient with product quality, confirming that maintenance of quality is a more important factor that increases product quality and customer satisfaction in the contexts of Malaysian herbal industry. Consequently, this study provided further evidence of the hypothesis made. Through these findings, the quality standard of Malaysian herbal products will be achieved and established. Researchfora International Conference, Hong Kong 2018 Conference or Workshop Item PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/22273/1/Determinant%20factors%20of%20total%20quality%20management1.pdf Mazita, Mokhtar and Wan Khairul Anuar, Wan Abdul Manan and Ida Rizyani, Tahir and Azizan, Azit and Siti Maryam Shaidatul, Khamdi (2018) Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia. In: Proceedings of Researchfora International Conference: 260th International Conference on Science, Engineering & Technology (ICSET2018), 9-10 September 2018 , Hong Kong. pp. 4-6..
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
description	This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. Regression analysis and confirmatory factor analysis were utilized to test the hypotheses claim in the study. It was found that quality maintenance and visionary leadership were having a high beta coefficient with product quality, confirming that maintenance of quality is a more important factor that increases product quality and customer satisfaction in the contexts of Malaysian herbal industry. Consequently, this study provided further evidence of the hypothesis made. Through these findings, the quality standard of Malaysian herbal products will be achieved and established.
format	Conference or Workshop Item
author	Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi
author_facet	Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi
author_sort	Mazita, Mokhtar
title	Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_short	Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_full	Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_fullStr	Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_full_unstemmed	Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia
title_sort	determinant factors of total quality management (tqm) and human capital management (hcm) for product quality improvement in herbal industry in malaysia
publisher	Researchfora International Conference, Hong Kong
publishDate	2018
url	http://umpir.ump.edu.my/id/eprint/22273/ http://umpir.ump.edu.my/id/eprint/22273/1/Determinant%20factors%20of%20total%20quality%20management1.pdf
first_indexed	2023-09-18T22:33:04Z
last_indexed	2023-09-18T22:33:04Z
_version_	1777416414932500480

Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia

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