Measuring the product quality of Malaysian herbal industry:a pilot study

This pilot study applies a Theory of Quality Management (TQM) Underlying the Deming Management Method, by Anderson et al. (1994) in the field of herbal industries in Malaysia. As an effort to develop a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal pro...

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Main Authors:	Rozita , Mokhtar, Mazita, Mokhtar, Muhammad Aiman , Zulkifli
Format:	Conference or Workshop Item
Language:	English
Published:	2017
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/21047/ http://umpir.ump.edu.my/id/eprint/21047/1/Measuring%20the%20product%20quality%20of%20malaysian%20herbal%20industry-a%20pilot%20study.pdf

id	ump-21047
recordtype	eprints
spelling	ump-210472018-05-23T07:06:27Z http://umpir.ump.edu.my/id/eprint/21047/ Measuring the product quality of Malaysian herbal industry:a pilot study Rozita , Mokhtar Mazita, Mokhtar Muhammad Aiman , Zulkifli HD28 Management. Industrial Management This pilot study applies a Theory of Quality Management (TQM) Underlying the Deming Management Method, by Anderson et al. (1994) in the field of herbal industries in Malaysia. As an effort to develop a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. In 2016, 100 questionnaires were distributed to the respondents which are the employees of 10 herbs firms in Malaysia, registered under the National Pharmaceutical Control Bureau (NPCB). All data are usable. The questionnaire is adopted and adapted from Anderson et al. (1995) and are organized in 6 parts. The research variables are Visionary Leadership, Internal and External Cooperation, Learning Organization, Process Management, Continuous Improvement, Employee Fulfilment and Customer Satisfaction (a reflection of Product Quality). The instrument’s content validity were examined by a panel of experts while the construct validity were examined by factor analysis, which to reduce and simplify irrelevant data and remove appropriate items. The finding identified the well-performed question items that should be retained, and the poorly performed items that should be dropped or need further study. Reliability analysis and normality test were also run using SPSS software. The result indicated the data is reliable and the data exhibit reasonable normality. This pilot study shall be followed with a full research in future. The full research is recommended to apply a TQM Underlying the Deming Management Method by Anderson et al. (1994) in investigating the factors that influence herbal product quality in Malaysia. 2017 Conference or Workshop Item NonPeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/21047/1/Measuring%20the%20product%20quality%20of%20malaysian%20herbal%20industry-a%20pilot%20study.pdf Rozita , Mokhtar and Mazita, Mokhtar and Muhammad Aiman , Zulkifli (2017) Measuring the product quality of Malaysian herbal industry:a pilot study. In: 4th International Conference On Humanities, Social Science, Science And Technology (IV ICHSST), 24-27 November 2017 , Leeds, UK. pp. 1-15.. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Rozita , Mokhtar Mazita, Mokhtar Muhammad Aiman , Zulkifli Measuring the product quality of Malaysian herbal industry:a pilot study
description	This pilot study applies a Theory of Quality Management (TQM) Underlying the Deming Management Method, by Anderson et al. (1994) in the field of herbal industries in Malaysia. As an effort to develop a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. In 2016, 100 questionnaires were distributed to the respondents which are the employees of 10 herbs firms in Malaysia, registered under the National Pharmaceutical Control Bureau (NPCB). All data are usable. The questionnaire is adopted and adapted from Anderson et al. (1995) and are organized in 6 parts. The research variables are Visionary Leadership, Internal and External Cooperation, Learning Organization, Process Management, Continuous Improvement, Employee Fulfilment and Customer Satisfaction (a reflection of Product Quality). The instrument’s content validity were examined by a panel of experts while the construct validity were examined by factor analysis, which to reduce and simplify irrelevant data and remove appropriate items. The finding identified the well-performed question items that should be retained, and the poorly performed items that should be dropped or need further study. Reliability analysis and normality test were also run using SPSS software. The result indicated the data is reliable and the data exhibit reasonable normality. This pilot study shall be followed with a full research in future. The full research is recommended to apply a TQM Underlying the Deming Management Method by Anderson et al. (1994) in investigating the factors that influence herbal product quality in Malaysia.
format	Conference or Workshop Item
author	Rozita , Mokhtar Mazita, Mokhtar Muhammad Aiman , Zulkifli
author_facet	Rozita , Mokhtar Mazita, Mokhtar Muhammad Aiman , Zulkifli
author_sort	Rozita , Mokhtar
title	Measuring the product quality of Malaysian herbal industry:a pilot study
title_short	Measuring the product quality of Malaysian herbal industry:a pilot study
title_full	Measuring the product quality of Malaysian herbal industry:a pilot study
title_fullStr	Measuring the product quality of Malaysian herbal industry:a pilot study
title_full_unstemmed	Measuring the product quality of Malaysian herbal industry:a pilot study
title_sort	measuring the product quality of malaysian herbal industry:a pilot study
publishDate	2017
url	http://umpir.ump.edu.my/id/eprint/21047/ http://umpir.ump.edu.my/id/eprint/21047/1/Measuring%20the%20product%20quality%20of%20malaysian%20herbal%20industry-a%20pilot%20study.pdf
first_indexed	2023-09-18T22:30:44Z
last_indexed	2023-09-18T22:30:44Z
_version_	1777416267963039744

Measuring the product quality of Malaysian herbal industry:a pilot study

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