Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach

Determining the most relevant performance measures is the major challenges that organizations have to encounter for generating an effective performance measurement system (PMS). Selecting performance measures can be characterized as a multiple criteria decision making (MCDM) problems, as it involves...

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Main Authors:	Nor Mahirah, Mustapha, Sorooshian, Shahryar, Noor Azlinna, Azizan
Format:	Article
Language:	English English
Published:	Romanian Society for Quality Assurance - SRAC 2017
Subjects:	AI Indexes (General)
Online Access:	http://umpir.ump.edu.my/id/eprint/16685/ http://umpir.ump.edu.my/id/eprint/16685/ http://umpir.ump.edu.my/id/eprint/16685/1/Q-as_Vol.18_No.156_February-2017_p57-64.pdf http://umpir.ump.edu.my/id/eprint/16685/7/fim-2017-sorooshian-Performance%20Measures%20for%20Developing1.pdf

id	ump-16685
recordtype	eprints
spelling	ump-166852018-02-28T00:58:16Z http://umpir.ump.edu.my/id/eprint/16685/ Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach Nor Mahirah, Mustapha Sorooshian, Shahryar Noor Azlinna, Azizan AI Indexes (General) Determining the most relevant performance measures is the major challenges that organizations have to encounter for generating an effective performance measurement system (PMS). Selecting performance measures can be characterized as a multiple criteria decision making (MCDM) problems, as it involves a number of measures and mutual interdependencies. The objective of this paper is to bring up the list of performance measures that might be functional in developing the PMS. Based on the four main steps of systematic review of performance management and measurement literature concerning the model to evaluate the performance, the paper picks out an arrangement of performance measures that might be can be used in PMS development. The feasibility of the finding is authenticated because the literatures chosen in this study were theoretically established.The list of performance measures, that can be used as a managerial tool to control performance in any type of organization are provided. Using the set of performance measures identified in this study, it facilitates the work of policy and decision makers as it acts as a reference and foundation on which to evaluate in their organizational performance and improves the quality of the future PMS.This paper presents a narrative listing for driving managers or researchers towards the choice of performance measures using precise approach, and contribute in the collection of the literature in the field of performance measurement and management. Romanian Society for Quality Assurance - SRAC 2017-02 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/16685/1/Q-as_Vol.18_No.156_February-2017_p57-64.pdf application/pdf en http://umpir.ump.edu.my/id/eprint/16685/7/fim-2017-sorooshian-Performance%20Measures%20for%20Developing1.pdf Nor Mahirah, Mustapha and Sorooshian, Shahryar and Noor Azlinna, Azizan (2017) Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach. Quality - Access to Success, 18 (156). pp. 57-64. ISSN 1582-2559 http://www.srac.ro/calitatea/en/arhiva_journal.html#2016
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English English
topic	AI Indexes (General)
spellingShingle	AI Indexes (General) Nor Mahirah, Mustapha Sorooshian, Shahryar Noor Azlinna, Azizan Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach
description	Determining the most relevant performance measures is the major challenges that organizations have to encounter for generating an effective performance measurement system (PMS). Selecting performance measures can be characterized as a multiple criteria decision making (MCDM) problems, as it involves a number of measures and mutual interdependencies. The objective of this paper is to bring up the list of performance measures that might be functional in developing the PMS. Based on the four main steps of systematic review of performance management and measurement literature concerning the model to evaluate the performance, the paper picks out an arrangement of performance measures that might be can be used in PMS development. The feasibility of the finding is authenticated because the literatures chosen in this study were theoretically established.The list of performance measures, that can be used as a managerial tool to control performance in any type of organization are provided. Using the set of performance measures identified in this study, it facilitates the work of policy and decision makers as it acts as a reference and foundation on which to evaluate in their organizational performance and improves the quality of the future PMS.This paper presents a narrative listing for driving managers or researchers towards the choice of performance measures using precise approach, and contribute in the collection of the literature in the field of performance measurement and management.
format	Article
author	Nor Mahirah, Mustapha Sorooshian, Shahryar Noor Azlinna, Azizan
author_facet	Nor Mahirah, Mustapha Sorooshian, Shahryar Noor Azlinna, Azizan
author_sort	Nor Mahirah, Mustapha
title	Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach
title_short	Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach
title_full	Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach
title_fullStr	Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach
title_full_unstemmed	Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach
title_sort	performance measures for developing the performance measurement system: systematic literature review approach
publisher	Romanian Society for Quality Assurance - SRAC
publishDate	2017
url	http://umpir.ump.edu.my/id/eprint/16685/ http://umpir.ump.edu.my/id/eprint/16685/ http://umpir.ump.edu.my/id/eprint/16685/1/Q-as_Vol.18_No.156_February-2017_p57-64.pdf http://umpir.ump.edu.my/id/eprint/16685/7/fim-2017-sorooshian-Performance%20Measures%20for%20Developing1.pdf
first_indexed	2023-09-18T22:22:36Z
last_indexed	2023-09-18T22:22:36Z
_version_	1777415756790628352

Performance Measures for Developing the Performance Measurement System: Systematic Literature Review Approach

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