Relationship between total quality management (TQM) practises and operational performance in manufacturing company

Relationship between total quality management (TQM) practises and operational performance in manufacturing company

Total quality management (TQM) practises are well known approaches that most of the overseas company used. But in Malaysian company, this approach is not so often used. Other than that, not many researchers do the research about the effect of TQM practises on operational performance. So the aims of...

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Bibliographic Details
Main Author: Nur Anis, Buniamin
Format: Undergraduates Project Papers
Language:English
English
English
Published: 2016
Subjects:
HD28 Management. Industrial Management
TS Manufactures
Online Access:http://umpir.ump.edu.my/id/eprint/15953/
http://umpir.ump.edu.my/id/eprint/15953/
http://umpir.ump.edu.my/id/eprint/15953/1/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Table%20of%20content-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf
http://umpir.ump.edu.my/id/eprint/15953/2/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Abstract-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf
http://umpir.ump.edu.my/id/eprint/15953/3/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Chapter%201-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf
id ump-15953
recordtype eprints
spelling ump-159532017-01-18T06:38:16Z http://umpir.ump.edu.my/id/eprint/15953/ Relationship between total quality management (TQM) practises and operational performance in manufacturing company Nur Anis, Buniamin HD28 Management. Industrial Management TS Manufactures Total quality management (TQM) practises are well known approaches that most of the overseas company used. But in Malaysian company, this approach is not so often used. Other than that, not many researchers do the research about the effect of TQM practises on operational performance. So the aims of this research are to identify the levels of TQM practises (leadership, customer focus, management of people, process improvement, strategic planning and use of information and analysis) for operational performance and to determine the effect of TQM practises on operational performance. The indicators of operational performance are productivity, quality and waste level. The collected data was analysed by using descriptive statistic, reliability, normality, Pearson Correlation, single mean t-test and regression analysis. As a result, only strategic planning and process improvement practises positively contribute to operational performance. For future researcher, they should do more research about operational performance like increase the numbers of indicators for operational performance. Therefore, they can give more comprehensive understanding to colleagues and students about operational performance. 2016-01 Undergraduates Project Papers NonPeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/15953/1/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Table%20of%20content-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf application/pdf en http://umpir.ump.edu.my/id/eprint/15953/2/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Abstract-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf application/pdf en http://umpir.ump.edu.my/id/eprint/15953/3/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Chapter%201-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf Nur Anis, Buniamin (2016) Relationship between total quality management (TQM) practises and operational performance in manufacturing company. Faculty of Industrial Management, Universiti Malaysia Pahang. http://iportal.ump.edu.my/lib/item?id=chamo:98262&theme=UMP2
repository_type Digital Repository
institution_category Local University
institution Universiti Malaysia Pahang
building UMP Institutional Repository
collection Online Access
language English
English
English
topic HD28 Management. Industrial Management
TS Manufactures
spellingShingle HD28 Management. Industrial Management
TS Manufactures
Nur Anis, Buniamin
Relationship between total quality management (TQM) practises and operational performance in manufacturing company
description Total quality management (TQM) practises are well known approaches that most of the overseas company used. But in Malaysian company, this approach is not so often used. Other than that, not many researchers do the research about the effect of TQM practises on operational performance. So the aims of this research are to identify the levels of TQM practises (leadership, customer focus, management of people, process improvement, strategic planning and use of information and analysis) for operational performance and to determine the effect of TQM practises on operational performance. The indicators of operational performance are productivity, quality and waste level. The collected data was analysed by using descriptive statistic, reliability, normality, Pearson Correlation, single mean t-test and regression analysis. As a result, only strategic planning and process improvement practises positively contribute to operational performance. For future researcher, they should do more research about operational performance like increase the numbers of indicators for operational performance. Therefore, they can give more comprehensive understanding to colleagues and students about operational performance.
format Undergraduates Project Papers
author Nur Anis, Buniamin
author_facet Nur Anis, Buniamin
author_sort Nur Anis, Buniamin
title Relationship between total quality management (TQM) practises and operational performance in manufacturing company
title_short Relationship between total quality management (TQM) practises and operational performance in manufacturing company
title_full Relationship between total quality management (TQM) practises and operational performance in manufacturing company
title_fullStr Relationship between total quality management (TQM) practises and operational performance in manufacturing company
title_full_unstemmed Relationship between total quality management (TQM) practises and operational performance in manufacturing company
title_sort relationship between total quality management (tqm) practises and operational performance in manufacturing company
publishDate 2016
url http://umpir.ump.edu.my/id/eprint/15953/
http://umpir.ump.edu.my/id/eprint/15953/
http://umpir.ump.edu.my/id/eprint/15953/1/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Table%20of%20content-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf
http://umpir.ump.edu.my/id/eprint/15953/2/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Abstract-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf
http://umpir.ump.edu.my/id/eprint/15953/3/Relationship%20between%20total%20quality%20management%20%28TQM%29%20practises%20and%20operational%20performance%20in%20manufacturing%20company-Chapter%201-FIM-Nur%20Anis%20Buniamin-CD%2010379.pdf
first_indexed 2023-09-18T22:21:12Z
last_indexed 2023-09-18T22:21:12Z
_version_ 1777415668473266176

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