Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance

A Third-Party Logistics (3PL) company is prominent in execute exercise relating to logistic facilities and administration, for instance transportation service and warehouse coordination. Even they are the external party or known as outsourced company, but their service offered in all industry especi...

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Main Authors:	Mohamad Husaini, Badrul Zamin, Norazidah, Shamsudin, Puteri Fadzline, Tamyez, Mohd Ghazali, Maarof
Format:	Conference or Workshop Item
Language:	English
Published:	Faculty of Industrial Management 2015
Subjects:	HD Industries. Land use. Labor HD28 Management. Industrial Management HG Finance
Online Access:	http://umpir.ump.edu.my/id/eprint/15326/ http://umpir.ump.edu.my/id/eprint/15326/1/Abstract%203PL_ICoGOIA.pdf

id	ump-15326
recordtype	eprints
spelling	ump-153262018-03-27T01:44:41Z http://umpir.ump.edu.my/id/eprint/15326/ Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance Mohamad Husaini, Badrul Zamin Norazidah, Shamsudin Puteri Fadzline, Tamyez Mohd Ghazali, Maarof HD Industries. Land use. Labor HD28 Management. Industrial Management HG Finance A Third-Party Logistics (3PL) company is prominent in execute exercise relating to logistic facilities and administration, for instance transportation service and warehouse coordination. Even they are the external party or known as outsourced company, but their service offered in all industry especially product related industry is vital. A company who looks for 3PL service or also acknowledged as contract logistic service believes on the competitive advantage offered such as resource network of expertise management, cost and time effective, scalability and flexibility and continuous optimization. This research been conducted to study the perceive influence of 3PL customer satisfaction indicators that are represent by service quality, organizational effectiveness and relationship management of companies who implement 3PL service in relation to their financial performance. The objectives are to investigate the relationship between the dependent and independent variables and to identify the most significant 3PL indicator which highly influence the financial performance of 3PL implementing company. A questionaire been distributed to all six automative companies in Pekan, Pahang, however one company didn’t manage to response to the questionnaire. The collected data been processed for quantitative analysis using SPSS version 22. The results shows all selected independent variables (IV) has strong linear relationship towards dependent variable (DV) providing service quality as the most significant perceive factor of 3PL implementation towards financial performance, followed by organizational effectiveness and relationship management. It is suggested that 3PL implementation companies should put attention to the most significant factor that is service quality as their crucial criteria for 3PL outsource company selection to ensure better financial performance. On the other hand, 3PL service provider should consider the highest weightage of concern to be put for service quality, followed by organizational effectiveness and relationship management in ensuring to be nominated by their client. Faculty of Industrial Management 2015 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/15326/1/Abstract%203PL_ICoGOIA.pdf Mohamad Husaini, Badrul Zamin and Norazidah, Shamsudin and Puteri Fadzline, Tamyez and Mohd Ghazali, Maarof (2015) Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance. In: Programme & Abstract Book of International Conference on Global Optimization and Its Applications (ICoGOIA) 2015, 10-11 August 2015 , Universiti Malaysia Pahang (UMP). p. 25. (1).
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD Industries. Land use. Labor HD28 Management. Industrial Management HG Finance
spellingShingle	HD Industries. Land use. Labor HD28 Management. Industrial Management HG Finance Mohamad Husaini, Badrul Zamin Norazidah, Shamsudin Puteri Fadzline, Tamyez Mohd Ghazali, Maarof Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance
description	A Third-Party Logistics (3PL) company is prominent in execute exercise relating to logistic facilities and administration, for instance transportation service and warehouse coordination. Even they are the external party or known as outsourced company, but their service offered in all industry especially product related industry is vital. A company who looks for 3PL service or also acknowledged as contract logistic service believes on the competitive advantage offered such as resource network of expertise management, cost and time effective, scalability and flexibility and continuous optimization. This research been conducted to study the perceive influence of 3PL customer satisfaction indicators that are represent by service quality, organizational effectiveness and relationship management of companies who implement 3PL service in relation to their financial performance. The objectives are to investigate the relationship between the dependent and independent variables and to identify the most significant 3PL indicator which highly influence the financial performance of 3PL implementing company. A questionaire been distributed to all six automative companies in Pekan, Pahang, however one company didn’t manage to response to the questionnaire. The collected data been processed for quantitative analysis using SPSS version 22. The results shows all selected independent variables (IV) has strong linear relationship towards dependent variable (DV) providing service quality as the most significant perceive factor of 3PL implementation towards financial performance, followed by organizational effectiveness and relationship management. It is suggested that 3PL implementation companies should put attention to the most significant factor that is service quality as their crucial criteria for 3PL outsource company selection to ensure better financial performance. On the other hand, 3PL service provider should consider the highest weightage of concern to be put for service quality, followed by organizational effectiveness and relationship management in ensuring to be nominated by their client.
format	Conference or Workshop Item
author	Mohamad Husaini, Badrul Zamin Norazidah, Shamsudin Puteri Fadzline, Tamyez Mohd Ghazali, Maarof
author_facet	Mohamad Husaini, Badrul Zamin Norazidah, Shamsudin Puteri Fadzline, Tamyez Mohd Ghazali, Maarof
author_sort	Mohamad Husaini, Badrul Zamin
title	Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance
title_short	Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance
title_full	Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance
title_fullStr	Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance
title_full_unstemmed	Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance
title_sort	perceive influence of third-party logistics (3pl) customer satisfction indicators and the company’s financial performance
publisher	Faculty of Industrial Management
publishDate	2015
url	http://umpir.ump.edu.my/id/eprint/15326/ http://umpir.ump.edu.my/id/eprint/15326/1/Abstract%203PL_ICoGOIA.pdf
first_indexed	2023-09-18T22:19:52Z
last_indexed	2023-09-18T22:19:52Z
_version_	1777415584816824320

Perceive Influence of Third-Party Logistics (3PL) Customer Satisfction Indicators and the Company’s Financial Performance

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