Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have e...

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Main Authors:	Oluyinka, Oludapo Samson, Puteri Fadzline, Tamyez, Cheng, Jack Kie
Format:	Conference or Workshop Item
Language:	English
Published:	2016
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/14761/ http://umpir.ump.edu.my/id/eprint/14761/1/Business%20process%20outsource%20performance%20evaluation%20%E2%80%93%20A%20Lean-agile.pdf

id	ump-14761
recordtype	eprints
spelling	ump-147612018-02-06T04:08:23Z http://umpir.ump.edu.my/id/eprint/14761/ Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie HD28 Management. Industrial Management How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have enjoyed favourable attention from researchers in manufacturing and production industry. However, the business process outsource service industry face challenges with the recent change in supply chain management orientation to business as a service across networks of corporation. Therefore, this paper provides a validation of performance measurement framework for BPO companies. To our knowledge, this is first of it's kind in academics arsenal to extensively explore both lean and agile literature and then conceptualize the literature into a hybrid framework. We evaluate current/existing framework that measures performance effectiveness and efficiency under lean and agile methodologies, excavate 8 constructs and then conducted reliability and validity test with confirmatory factor analysis. 2016 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/14761/1/Business%20process%20outsource%20performance%20evaluation%20%E2%80%93%20A%20Lean-agile.pdf Oluyinka, Oludapo Samson and Puteri Fadzline, Tamyez and Cheng, Jack Kie (2016) Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation. In: 1st International Business Engineering Conference (IBEC 2016), 26-27 September 2016 , JW Marriot, Kuala Lumpur. . (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
description	How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have enjoyed favourable attention from researchers in manufacturing and production industry. However, the business process outsource service industry face challenges with the recent change in supply chain management orientation to business as a service across networks of corporation. Therefore, this paper provides a validation of performance measurement framework for BPO companies. To our knowledge, this is first of it's kind in academics arsenal to extensively explore both lean and agile literature and then conceptualize the literature into a hybrid framework. We evaluate current/existing framework that measures performance effectiveness and efficiency under lean and agile methodologies, excavate 8 constructs and then conducted reliability and validity test with confirmatory factor analysis.
format	Conference or Workshop Item
author	Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie
author_facet	Oluyinka, Oludapo Samson Puteri Fadzline, Tamyez Cheng, Jack Kie
author_sort	Oluyinka, Oludapo Samson
title	Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_short	Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_full	Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_fullStr	Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_full_unstemmed	Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
title_sort	business process outsource performance evaluation - a lean-agile framework and it’s empirical validation
publishDate	2016
url	http://umpir.ump.edu.my/id/eprint/14761/ http://umpir.ump.edu.my/id/eprint/14761/1/Business%20process%20outsource%20performance%20evaluation%20%E2%80%93%20A%20Lean-agile.pdf
first_indexed	2023-09-18T22:18:52Z
last_indexed	2023-09-18T22:18:52Z
_version_	1777415521518485504

Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation

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