A study satisfaction about quality of taxi service in Kota Bharu, Kelantan

The Transportation is plays an important role in the life of human society since time immemorial for a living, transporting goods and also for the purpose of living, as well as to the movement of people from one destination to another. In developed countries, taxis tend to be used as a substitute fo...

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Main Author:	Raja Norhayati, Raja Sulaiman
Format:	Undergraduates Project Papers
Language:	English English English
Published:	2015
Subjects:	TA Engineering (General). Civil engineering (General) TL Motor vehicles. Aeronautics. Astronautics
Online Access:	http://umpir.ump.edu.my/id/eprint/12360/ http://umpir.ump.edu.my/id/eprint/12360/ http://umpir.ump.edu.my/id/eprint/12360/1/FKASA%20-%20RAJA%20NORHAYATI%20BT%20RAJA%20SULAIMAN.PDF http://umpir.ump.edu.my/id/eprint/12360/2/FKASA%20-%20RAJA%20NORHAYATI%20BT%20RAJA%20SULAIMAN%20-%20CHAP%201.PDF http://umpir.ump.edu.my/id/eprint/12360/3/FKASA%20-%20RAJA-NORHAYATI-BT-RAJA-SULAIMAN%20-%20CHAP%203.PDF

id	ump-12360
recordtype	eprints
spelling	ump-123602016-03-22T02:47:28Z http://umpir.ump.edu.my/id/eprint/12360/ A study satisfaction about quality of taxi service in Kota Bharu, Kelantan Raja Norhayati, Raja Sulaiman TA Engineering (General). Civil engineering (General) TL Motor vehicles. Aeronautics. Astronautics The Transportation is plays an important role in the life of human society since time immemorial for a living, transporting goods and also for the purpose of living, as well as to the movement of people from one destination to another. In developed countries, taxis tend to be used as a substitute for private vehicles by passengers who use the service for convenience reasons or because they do not want to own a car, even though they can afford it. The customer satisfaction on taxi services in Kota Bharu to determine level of customer satisfaction in term of fare, comfortable, taxi driver and convenience. The literature review refers to consider the taxicab as part of a larger urban transportation system, typically emphasizing the taxicabs optimal role within that system and within cities. In a comprehensive historical review of the taxicab industry, Gilbert and Samuels (1982) cite conventional transits inability to provide satisfactory mobility to certain urban areas in a cost-effective manner, and see taxicabs as one solution to that problem. Their books historical account examines the taxicabs role through this lens, supporting the argument that public transit programs and subsidies should incorporate taxicabs. The study was performed using questionnaire of the passengers that ride taxi in study area. This questionnaire will be given to all respondents regardless of whether the student, employee, and non-student-employee. This studies of passenger are satisfied with seating, conditions outside and inside of taxi, information (schedule), smell, driver style and driver friendly and so on. The results obtained from the respondents about level of dissatisfaction on quality of taxi service such as taxi fare, comfortable, taxi driver and convenience. At the end of this study found that the level of customer satisfaction such as fares, comfortable, and convenience, of taxi services are still not satisfactory. The suggestion have made based from this study with establish of meter system, renew all the taxis, to improve all the comfortable on taxi service and others. 2015-01 Undergraduates Project Papers NonPeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/12360/1/FKASA%20-%20RAJA%20NORHAYATI%20BT%20RAJA%20SULAIMAN.PDF application/pdf en http://umpir.ump.edu.my/id/eprint/12360/2/FKASA%20-%20RAJA%20NORHAYATI%20BT%20RAJA%20SULAIMAN%20-%20CHAP%201.PDF application/pdf en http://umpir.ump.edu.my/id/eprint/12360/3/FKASA%20-%20RAJA-NORHAYATI-BT-RAJA-SULAIMAN%20-%20CHAP%203.PDF Raja Norhayati, Raja Sulaiman (2015) A study satisfaction about quality of taxi service in Kota Bharu, Kelantan. Faculty of Civil Engineering and Earth Resources, Universiti Malaysia Pahang. http://iportal.ump.edu.my/lib/item?id=chamo:88681&theme=UMP2
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English English English
topic	TA Engineering (General). Civil engineering (General) TL Motor vehicles. Aeronautics. Astronautics
spellingShingle	TA Engineering (General). Civil engineering (General) TL Motor vehicles. Aeronautics. Astronautics Raja Norhayati, Raja Sulaiman A study satisfaction about quality of taxi service in Kota Bharu, Kelantan
description	The Transportation is plays an important role in the life of human society since time immemorial for a living, transporting goods and also for the purpose of living, as well as to the movement of people from one destination to another. In developed countries, taxis tend to be used as a substitute for private vehicles by passengers who use the service for convenience reasons or because they do not want to own a car, even though they can afford it. The customer satisfaction on taxi services in Kota Bharu to determine level of customer satisfaction in term of fare, comfortable, taxi driver and convenience. The literature review refers to consider the taxicab as part of a larger urban transportation system, typically emphasizing the taxicabs optimal role within that system and within cities. In a comprehensive historical review of the taxicab industry, Gilbert and Samuels (1982) cite conventional transits inability to provide satisfactory mobility to certain urban areas in a cost-effective manner, and see taxicabs as one solution to that problem. Their books historical account examines the taxicabs role through this lens, supporting the argument that public transit programs and subsidies should incorporate taxicabs. The study was performed using questionnaire of the passengers that ride taxi in study area. This questionnaire will be given to all respondents regardless of whether the student, employee, and non-student-employee. This studies of passenger are satisfied with seating, conditions outside and inside of taxi, information (schedule), smell, driver style and driver friendly and so on. The results obtained from the respondents about level of dissatisfaction on quality of taxi service such as taxi fare, comfortable, taxi driver and convenience. At the end of this study found that the level of customer satisfaction such as fares, comfortable, and convenience, of taxi services are still not satisfactory. The suggestion have made based from this study with establish of meter system, renew all the taxis, to improve all the comfortable on taxi service and others.
format	Undergraduates Project Papers
author	Raja Norhayati, Raja Sulaiman
author_facet	Raja Norhayati, Raja Sulaiman
author_sort	Raja Norhayati, Raja Sulaiman
title	A study satisfaction about quality of taxi service in Kota Bharu, Kelantan
title_short	A study satisfaction about quality of taxi service in Kota Bharu, Kelantan
title_full	A study satisfaction about quality of taxi service in Kota Bharu, Kelantan
title_fullStr	A study satisfaction about quality of taxi service in Kota Bharu, Kelantan
title_full_unstemmed	A study satisfaction about quality of taxi service in Kota Bharu, Kelantan
title_sort	study satisfaction about quality of taxi service in kota bharu, kelantan
publishDate	2015
url	http://umpir.ump.edu.my/id/eprint/12360/ http://umpir.ump.edu.my/id/eprint/12360/ http://umpir.ump.edu.my/id/eprint/12360/1/FKASA%20-%20RAJA%20NORHAYATI%20BT%20RAJA%20SULAIMAN.PDF http://umpir.ump.edu.my/id/eprint/12360/2/FKASA%20-%20RAJA%20NORHAYATI%20BT%20RAJA%20SULAIMAN%20-%20CHAP%201.PDF http://umpir.ump.edu.my/id/eprint/12360/3/FKASA%20-%20RAJA-NORHAYATI-BT-RAJA-SULAIMAN%20-%20CHAP%203.PDF
first_indexed	2023-09-18T22:13:56Z
last_indexed	2023-09-18T22:13:56Z
_version_	1777415211644354560

A study satisfaction about quality of taxi service in Kota Bharu, Kelantan

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