A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)

On 9 july 2009 the government introduces the" Government Transformation Plan" (GTP), which one of the agenda from six of "National Key Result Area" (NKRA) is to improve urban public transportation system in Malaysia. The common transportation system in Malaysia is now at level...

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Bibliographic Details
Main Author:	Muhammad Ismail, Jaafar
Format:	Undergraduates Project Papers
Language:	English
Published:	2014
Subjects:	HD Industries. Land use. Labor
Online Access:	http://umpir.ump.edu.my/id/eprint/10080/ http://umpir.ump.edu.my/id/eprint/10080/ http://umpir.ump.edu.my/id/eprint/10080/1/MUHAMMAD%20ISMAIL%20BIN%20JAFFAR%20%23.PDF

id	ump-10080
recordtype	eprints
spelling	ump-100802015-09-17T06:52:30Z http://umpir.ump.edu.my/id/eprint/10080/ A study on public transport quality of service from user of view (casestudy: Kota Kinabalu) Muhammad Ismail, Jaafar HD Industries. Land use. Labor On 9 july 2009 the government introduces the" Government Transformation Plan" (GTP), which one of the agenda from six of "National Key Result Area" (NKRA) is to improve urban public transportation system in Malaysia. The common transportation system in Malaysia is now at level not satisfactory because almost every day all media will talk about how bad transportation system now days in Malaysia. the good transportation system should have a punctual schedule system, offering affordable fares, provide comfort to the user, less waiting time and also provide safe journey to the passage that board the bus. This all kind of features should be providing to the transportation system in order to attract people to use public transport. This study about point of view bus service in kota kinabalu. This study will produce a consumer perception of bus transport services. This study also aimed to get feedback on the user perception towards services and user satisfaction about the features on the bus services. In addition, the survey was also to identify improvement the need to be added and forwarded from the aspect of existing services and facilities. 43% use city bus every day, while 42% use this on weekends only. On the result its shows Interm of comfort, the user indicates that the three aspects that need to be repaired is clean city is a major problem with the eye -163 bus, bus curtain (-66), air conditioning (-92) and the best services and friendlines of staff with the average of 1 77.Interm of convinience result, respondent said the fares is affordable ,while 24% say it was expensive. Next result is waiting time, 57% 75% respondent said there waiting the bus about 5- 10minute,second is 20% waiting about 10-15minute,17% waiting for 15-20 minute. Since the bus is not cleannes, so city bus need to improve of their cleannes of bus and replace to new curtain and service of bus aircond. 2014-06 Undergraduates Project Papers NonPeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/10080/1/MUHAMMAD%20ISMAIL%20BIN%20JAFFAR%20%23.PDF Muhammad Ismail, Jaafar (2014) A study on public transport quality of service from user of view (casestudy: Kota Kinabalu). Faculty of Civil Engineering and Earth Resources, Universiti Malaysia Pahang. http://iportal.ump.edu.my/lib/item?id=chamo:84816&theme=UMP2
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Malaysia Pahang
building	UMP Institutional Repository
collection	Online Access
language	English
topic	HD Industries. Land use. Labor
spellingShingle	HD Industries. Land use. Labor Muhammad Ismail, Jaafar A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)
description	On 9 july 2009 the government introduces the" Government Transformation Plan" (GTP), which one of the agenda from six of "National Key Result Area" (NKRA) is to improve urban public transportation system in Malaysia. The common transportation system in Malaysia is now at level not satisfactory because almost every day all media will talk about how bad transportation system now days in Malaysia. the good transportation system should have a punctual schedule system, offering affordable fares, provide comfort to the user, less waiting time and also provide safe journey to the passage that board the bus. This all kind of features should be providing to the transportation system in order to attract people to use public transport. This study about point of view bus service in kota kinabalu. This study will produce a consumer perception of bus transport services. This study also aimed to get feedback on the user perception towards services and user satisfaction about the features on the bus services. In addition, the survey was also to identify improvement the need to be added and forwarded from the aspect of existing services and facilities. 43% use city bus every day, while 42% use this on weekends only. On the result its shows Interm of comfort, the user indicates that the three aspects that need to be repaired is clean city is a major problem with the eye -163 bus, bus curtain (-66), air conditioning (-92) and the best services and friendlines of staff with the average of 1 77.Interm of convinience result, respondent said the fares is affordable ,while 24% say it was expensive. Next result is waiting time, 57% 75% respondent said there waiting the bus about 5- 10minute,second is 20% waiting about 10-15minute,17% waiting for 15-20 minute. Since the bus is not cleannes, so city bus need to improve of their cleannes of bus and replace to new curtain and service of bus aircond.
format	Undergraduates Project Papers
author	Muhammad Ismail, Jaafar
author_facet	Muhammad Ismail, Jaafar
author_sort	Muhammad Ismail, Jaafar
title	A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)
title_short	A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)
title_full	A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)
title_fullStr	A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)
title_full_unstemmed	A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)
title_sort	study on public transport quality of service from user of view (casestudy: kota kinabalu)
publishDate	2014
url	http://umpir.ump.edu.my/id/eprint/10080/ http://umpir.ump.edu.my/id/eprint/10080/ http://umpir.ump.edu.my/id/eprint/10080/1/MUHAMMAD%20ISMAIL%20BIN%20JAFFAR%20%23.PDF
first_indexed	2023-09-18T22:09:19Z
last_indexed	2023-09-18T22:09:19Z
_version_	1777414920340504576

A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)

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